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CUSTOMER SERVICE REPRESENTATIVE

Salary:

Minimum $22.00 HOURLY
Depending on Qualifications
The minimum hourly rate for this position is $22.00, but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf .

Job Summary:

The Customer Service Representative is a team oriented and self-motivated individual who serves as a critical team member in the operation and maintenance of campus buildings, grounds, and utilities. This position provides exceptional customer service and administrative support as part of daily operations. Key responsibilities include properly routing and prioritizing service requests. A successful candidate demonstrates exceptional organization skills, the ability to interact with a diverse audience and proficiency in computer programs including the Microsoft Office suite.

Responsibilities:

Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.
  • 20% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
  • 20% Troubleshoots and resolves issues in a timely and professional manner
  • 45% Processes customer transactions and may take payments following established policies and procedures
  • 5% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
  • 5% Monitors and maintains work areas and supplies to meet customer and operational needs
  • 5% Guides and trains staff and student workers
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
H.S. Diploma

Qualifications:

Requirements:
- A minimum of one (1) year customer service.

Preferred:
- Two (2+) or more years of customer service skills with diverse audiences.

Work Schedule:

08:00AM to 4:30PM Monday through Friday

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable


Additional Information:

A criminal background check will be conducted on all finalists.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

How to Apply:

To begin the application process, click the "" button.
Please submit a resume and cover letter. In your application materials, detail your experience as it pertains to the Customer Service Representative position.

We also require contact information for three professional references, one of which must be your current supervisor. We will not contact your current supervisor without advance notice.

Contact:

Dawn Bierman
dawn.bierman@wisc.edu
608-265-4057
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Customer Svcs Rep(DS016)

Department(s):

A717701-FACILITIES PLNG AND MGMT/PP FM/CUSTOMER SERVICE

Employment Class:

University Staff-Ongoing

Job Number:

274503-CP



The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Feb 2 2023 Central Standard Time
Applications Close: Feb 16 2023 11:55 PM Central Standard Time

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