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Technical Training Analyst, Senior

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
Feb 2, 2023

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Technical Training Analyst, Senior

Location: Inst. for Human Development
Regular/Temporary: Regular
Job ID: 606995
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

  • This position is subject to the availability of funding. The incumbent is not eligible for Service Professional non-renewal notice, or Classified Staff layoff or recall status
  • This position is available as a hybrid or on-site position. The hybrid option allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation. While the on-site position option requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation and pportunities for remote work are rare.

Job Description

The Institure for Human Development (IHD) is an interdisciplinary unit and the oldest Institute at NAU. IHD is housed in the College of Social and Behavioral Sciences on the campus of NAU in Flagstaff, Arizona.

IHD is a University Center for Excellence in Developmental Disabilities (UCEDD) emphasizing four core function areas: Research and Evaluation, Interdisciplinary Education and Training, Community Service, and Information Dissemination. The Technical Training Analyst, Senior is a key Institute for Human Development (IHD) position responsible for leadership and technical proficiency in the core function area of Information and Dissemination.

This position will bring compatible core values, a record of strong communication, leadership, and technological experience to lead and assist in the development and dissemination of resources and information. This position involves inter- and transdisciplinary techniques and requires a collaborative and growth mindset. This position reports directly to IHD's Executive Director and participates as a key member of the leadership team.

Communication and Content Dissemination - 35%
  • Manages the development and production of the internal and external communication products and tools to include: publications, promotional materials, and web-based communications.
  • Develops communications strategies and ensures stakeholders and constituents have access to accurate information.
  • Ensures all materials and products are accessible, relevant to the target audiences (including cultural appropriateness) and meet limited English Proficiency needs.
  • Develops, manages, and supervises the IT aspects of the Institute's community outreach, promotion, social media, media relations, and public relations.
  • Leads and maintains state of the art dissemination activities that demonstrate accessibility across technology platforms and formats of products and materials.
  • Maintains and improves all IHD websites with a high focus on the AIVRTTAC websites. Prompts and leads updates to IHD website for new projects and project changes through WordPress.
  • Disseminates information through listservs and social media outlets to inform or engage consumers and self-advocates.
  • Develops and implements measures to assess the effectiveness and impact of IHD's dissemination products and training formats.
  • Acts as a liaison with internal and external stakeholders regarding dissemination and communication.

Technology Training and Technical Support - 30%
  • Provides technological support and technology resources to eLearning staff, the Director, IHD staff and partners across a variety of software and devices. Including troubleshooting software and device issues.
  • Assists with IHD client and project events that require registration, zoom observation coordination, recordings, and report read outs.
  • Provides A/V and technological support for IHD trainings, webinars, conferences, presentations, meetings, and classrooms. Also assisting with moderating local, state, and national webinars.
  • Responsible for coordinating and setting up computers for new employees, making sure all technology needs are met.
  • Provides IT support for the delivery of evaluations, surveys, and modules.
  • Archives material, communication, and reports via a Network Attached Storage device and cloud-based systems.
  • Performs video production and editing.
  • Informs and trains co-workers on current technologies.
  • Stays abreast of new and innovative technologies that might be used to advance the Institute in areas of training, research/evaluation, and community services.

Operations and Administrative Support - 15%
  • Serves as an internal and external point of contact to respond or forward questions regarding technology.
  • Advises Executive Director of and places computer/technology purchase orders.
  • Manages and updates several listservs while maintaining IHD monthly communications.
  • Maintains technology inventory.
  • Expands current product base with state- of the-art audio-visual tools, websites, social media, and electronic and/or digital platforms based upon analyzed data.
  • Provides survey reports and analysis to the Executive Director and Core Function leadership team.
  • Survey data analysis may be used for reports and to inform project direction.
  • Maintains contacts and relationships with local, state, and national offices and agencies while participating in special interest meetings.

Center Leadership and Strategy - 15%
  • Serves as one of the four Core Function directors, which includes providing Center leadership input toward achieving IHD's vision, mission, objectives, and goals.
  • Contributes to strategic planning and implementation efforts.
  • Provides regular updates and recommendations regarding dissemination benchmarks, technology needs, and national trends to the Executive Director and Associate Director.
  • Participates in the Consumer Advisory Committee Interdisciplinary Training Council, and Core Function Director Leadership meetings.
  • Partners with the college and university departments to build the Institute brand, promote the Institute, and ensure communication and technological compliance.
  • Provides mentorship, leadership, and supervision to student employees and part time temporary employees; responsible for staff scheduling, assigning tasks, timekeeping and performance management.

Other - 5%
  • Supports and manages special projects/programs related to communications and technology that further the mission of the Institute.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's degree in computer science or related field.
  • 3-5 years of relevant experience, including supervisory experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master's degree in technology, communication, or another related field.
  • Experience designing materials and products.
  • Experience creating media and PSA releases.
  • Supervisory experience.
  • Experience working in the disability field.
  • Experience making dissemination materials accessible.

Knowledge, Skills, & Abilities

  • Expert knowledge of communications tools, technologies, data segments, processes, and policies.
  • Demonstrated experience with program coordination and management.
  • Knowledge of a wide variety of technologies to effectively support, end -user technical needs, including computing devices, operating systems, peripherals and a variety of software applications (browser-based, desktop, client -server).
  • Knowledge of best practices for communications in higher education, including email creative, segmentation, dynamic content, testing methodologies, deliverability, and adherence to applicable local, state, and federal laws, rules, and regulations.
  • High interest and aptitude for continually increasing knowledge and stay abreast of the latest technology advancements.
  • Knowledge of university IT support services and maintenance methods and processes.

  • Strong written and verbal communication skills.
  • Highly developed interpersonal skills.
  • Excellent time-management and self-directed work style, including the ability to carry out priorities and objectives on time and within budget.
  • Commitment to providing excellent customer service.
  • Proficiency in Office 365, Adobe CC, Word Press, Mail Chimp, One Drive, Google Drive, Drop Box, Qualtrics, and Teams.
  • Planning, organizing, coordinating, and facilitating skills.
  • Demonstrates problem solving, organizational, and analytical capabilities.

  • Ability to work collaboratively and productively within cross-functional teams.
  • Manages detailed information.
  • Balances competing priorities.
  • Works with highly confidential and/or sensitive information.
  • Promotes a diverse, inclusive environment.
  • Demonstrated ability to work collaboratively with different constituencies and ability to work with individuals or groups with diverse backgrounds and experience level.
  • Ability to prepare reports on a timely basis, analyze complex situations, anticipate issues, and balance competing priorities.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $62,996. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 15, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


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