Director, Operations

Director, Operations

Job No: 524356
Work Type: Management (MPP)
Location: Long Beach
Categories: MPP, Administrative, At-Will, Full Time

Job Summary

Under the direct supervision of the Director of Parking & Operations, the incumbent has oversight of the day-to-day operations of the Operations departments: Receiving & Mail Services, University Print Shop, Department Copier Program, Asset Management, and Lost & Found. The incumbent supervises office staff and students and provides a high degree of customer service for the various facets of the operation.
Key Responsibilities

• Directs the operational responsibilities of the Operations departments
• Provides insight and recommendations on process improvements, policies, and procedures within the Operations departments

Knowledge Skills and Abilities

Knowledge of principles and processes for providing excellent customer service in all areas of the department. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction and recommendations for process improvements. Ability to see the “big picture” and act accordingly as a member of the management team responsible for all Operations activities. Demonstrated ability to provide operations oversight for a highly visible department consisting of multiple business units and discrete processes. Demonstrated ability to supervise bargaining unit staff and provide appropriate direction and guidance to ensure success of the department preferred. Experience using enterprise level computer systems with the ability to learn and provide functional oversight for the department's integrated information systems. Excellent ability to communicate effectively both orally and in writing to a diverse array of faculty, staff, students, and community members. Knowledge of word processing, spreadsheets, web browsers and email. Ability to proactively identify complex problems and reviews related information to develop and evaluate options and implement solutions. Ability to follow campus, division and department processes, policies, and procedures, and to comply with all state and federally regulated requirements. Ability to assign work to subordinate staff and ensure tasks are completed accurately, on-time and within specified parameters. Demonstrated ability to handle multiple projects in a fast-paced environment and ensure that applicable deadlines are met.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Bachelor's Degree and four (4) years of progressively responsible experience required. Experience working in a collective bargaining environment and managing bargaining unit employees preferred.
Licenses / Certificates

Incumbents may be required to possess a California Driver's License valid for the operation of any vehicle or equipment they are required to maintain and operate. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Department

Operations
Compensation

Hiring Range: $5,722 - $7,153 per month. Salary placement is determined by the education, experience, qualifications, internal equity, and the hiring department's fiscal resources.

Compensation Range: $5,722 - $8,583 per month
Benefits

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.
Classification

Administrator I
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/" href="https://calstate.policystat.com/policy/10899725/latest/" target="_blank" rel="noopener noreferrer">CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.


Application Closes: Feb 15, 2023 (11:55 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/524356/director-operations jeid-3e56f68ebfbd9841bf6433d81f8f8185