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Student Development Coordinator, Senior (Yuma, AZ)

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
Feb 1, 2023

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time

Student Development Coordinator, Senior (Yuma, AZ)

Location: Student Service Center
Regular/Temporary: Regular
Job ID: 606985
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

This position is in the Yuma, AZ location.

Work Enviornment
  • Occasional travel to locations within assigned coverage area
  • Will need to occasionally work outside of standard business operating hours include evenings and weekends
  • Must possess a valid Arizona drivers' license or be eligible for one by date of hire
  • Good driving record is required

Job Description

Enrollment and Student Services (ESS) is a dynamic and comprehensive unit within Enrollment Management. Our mission is to support student transition from prospect to alumni. We strive for an environment of success for our students and staff. The ESS unit works collaboratively with vital stakeholders both on and off campus to ensure that our work remains in alignment with our vision which is being an agent of change by providing access to higher education at NAU.
The Student Development Coordinator, Senior provides direct one-on-one outreach and support to assist students in their development as a University student through the integration of academic learning and personal improvement/individual growth and to ensure meaningful and purposeful experiences and interactions that foster a successful path towards graduation. The Student Development Coordinator, Senior will demonstrate advanced knowledge of concepts and practices and may be seen as a specialist within the unit. They will apply broad knowledge of concepts and procedures to perform complex tasks, identify problems and solutions independently, identify and resolve missing information, and improve existing processes. The Student Development Coordinator, Senior will lead a Student Success Team and work collaboratively with Enrollment Specialists, Academic Advisors and Career Specialists to coordinate and implement a variety of campus wide programs and interventions to enhance student retention and graduation.
The Student Development Coordinator, Sr. at NAU Yuma Campus will collaborate closely with the Yuma Educational Success Team to holistically case manage program participants throughout their educational journey from high school to community college to university. The Mission of the YES Program is to empower Yuma students to achieve degrees through individualized support, resources, and enhanced experiences in all areas of their educational journey. The Vision of the YES Program is to prepare Yuma graduates to meet the growing demands of the regional job market for a thriving and well-educated community.

Student Support - 65%
  • Conduct proactive outreach and intervention activities with students, selecting those strategies where there is a strong likelihood of making a difference in student persistence and academic success. Student populations include, but are not limited to transfer, adult leaders, academic probation, stop-outs, and historically underserved populations.
  • Work with students in one-on-one interactions and in group settings to overcome obstacles to their academic success and to achieve their educational goals.
  • Develop meaningful relationships with students based on empathy, compassion, and appreciative, developmental, and intrusive advising approaches.
  • Develop and demonstrate cultural fluency to understand different perspectives, communicate effectively, adapt, and respond to student interactions in meaningful ways.
  • Assess students' academic needs and aid in the implementation of a success plan addressing the cause of the student's difficulty and developing strategies to improve academic performance.
  • Serve as a resource, advocate, and mentor for assigned students as they strive to balance education, employment, family, health, and/or other life responsibilities and challenges.
  • Encourage students to utilize institutional resources, services, and systems. Actively follow-up with students on resource utilization.
  • Work closely with Student Success Team staff, faculty, student employees and other support teams to facilitate student success for assigned caseload.
  • Take proactive measures to ensure prompt resolution of any potential obstacles, respond to student questions and concerns. Work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to degree completion.
  • Act as a positive representative of outreach and support, and a positive role model for students and at campus and community events.
  • Initiate and maintain frequent contact with students to provide intensive follow up on a regular basis, discussing the student's challenges and progress.
  • Develop, plan, promote, execute, and evaluate programming designed to encourage engagement, growth, and persistence seeking to provide a full and well-rounded university experience.
  • Uses aptitude and/or other assessments to help students explore their interests, skills, and abilities.
  • Create prescriptive assignments/expectations for students based on their circumstances/individual needs.
  • Develop, implement, and assess academic recovery and success programs, workshops, and series to assist struggling students.

Caseload Management - 20%
  • Manage a caseload of students documenting and reporting on obstacles, success plans and overall persistence.
  • Maintain accurate and detailed contact notes, track student performance, and develop reports on the academic success and graduation of target populations.
  • Utilize outreach lists strategically to identify students who may be struggling and/or may benefit from additional support. Collaborate with the Student Success Team to determine the best course of action.
  • Provide updates/reporting on the progress and challenges of the students within the caseload as needed.

Program Design - 10%
  • Collaborate with the Student Success Team to develop as service design model that ensures comprehensive student support and adapts to unique student needs.
  • Assist in coordinating university wide academic support programs and in developing university wide interventions that provide innovative, meaningful, and supportive experiences to students that integrate academic learning and individual growth.
  • Serve as a resource for other professionals by providing consultation and professional development opportunities across campus to enhance understanding of campus policies and resources to support students.
  • Partner with University Advising, Student Affairs, Office of Scholarships and Financial Aid, Student Accounts, Academic Affairs, Faculty, Student Life, and other campus offices and programs to facilitate and support student success initiatives.
  • Assess student progress and programming measured both quantitatively (retention, persistence, grades etc.) and qualitatively through student experience surveys and other reflective feedback.

Other - 5%
  • Other duties as assigned.

Minimum Qualifications

  • Undergraduate bachelor's degree.
  • 2-4 years of experience in higher education working with students in one-on-one and group interactions to assist in academic success and graduation.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master's degree in relevant field
  • Experience working with college students in area such as academic advising, academic coaching, counseling, orientation, residence life, student activities or in high school college preparatory programs (i.e., TRIO, AVID, GEAR UP, etc.).

Knowledge, Skills, & Abilities

  • Understanding of issues facing contemporary college students and of university systems and structures
  • Intermediate knowledge of educational advising, success coaching, tutoring, principles, practices, techniques, and theory
  • Knowledge of student success initiative development and implementation
  • Knowledge of student resources, referrals, and services
  • Knowledge of primary factors that impact student retention and common strategies used to increase student success
  • Knowledge of higher education law, including FERPA, Title IX, HIPAA, etc.

  • Excellent interpersonal and oral/written communication skills
  • Customer service skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Skill in teaching students to use internet and other technology applications to research careers, training, and job openings
  • Skill in listening to issues, synthesizing information, and reaching sound conclusions
  • Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience

  • Work as a member of a team and within a fast-paced work environment
  • Establish and maintain effective working relationships with supervisors, other department staff, students and the public
  • Communicate effectively
  • Problem solving, organizational, and analytical capabilities, as well as demonstrated resourcefulness
  • Promote a diverse, inclusive environment
  • Conduct active outreach to engage students who may be reluctant to utilize campus resources
  • Collaborate effectively with campus departments to implement intervention strategies to facilitate and support student success
  • Network effectively in order to forge strong stakeholder relationships that maximize recruitment efforts and facilitate transition pathways to education, training, employment opportunities
  • Ability to develop rapport and trust with diverse student populations and commitment to improving access to higher education for under-represented groups
  • Maintain composure when faced with difficult situations
  • Multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Anticipated salary range is $47,634 to $59,542. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 8, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


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