Enrollment Services Representative

ENROLLMENT SERVICES REPRESENTATIVE - FULL TIME
KENNEDY-KING COLLEGE

Kennedy-King College seeks an Enrollment Services Representative to provide information and excellent customer service to new and returning students arriving at Kennedy-King’s One-Stop-Shop Center with inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, and related student services. The Enrollment Services Representative also functions as a campus resource, helping students identify and clarify issues, routing students to appropriate college personnel based on their inquiry/issue (i.e. Advisor, Financial Aid, Registrar, Business Office), and assisting students in resolving problems to ensure their successful enrollment and registration.

ESSENTIAL DUTIES

• First point of contact with students arriving at One-Stop-Shop Center. Ensures that students sign into the Q-nomy system on arrival, reviews with students the reason(s) for their visit, answers questions, and assists students in obtaining services needed.
• Assists and guides students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid.
• Reviews student records accessible at One-Stop-Shop Center to help identify steps and documents needed to assist students in the enrollment and registration process.
• Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds.
• Assists prospective and current students in registering for Professional and Personal Development (PPD) non-credit courses.
• Routes and re-routes students to appropriate campus office and personnel (e.g. Financial Aid, Academic Advisors, Registrar, and Business Office) for more in-depth information, assistance, and problem resolution.
• Provides a centralized location for students to drop-off and submit a variety of registration, financial aid, and student services documents for distribution to appropriate campus offices and personnel.
• Enters data from documents into GradesFirst to update student records as directed.
• Provides training sessions to students on the use and navigation of the student portal and Q-nomy system.
• Assists with the training of student employees in the One-Stop-Shop Center.

QUALIFICATIONS

• Associate’s Degree from an accredited college, and three years of work experience in customer service.
• Bachelor’s degree preferred
• Demonstrated excellent customer service skills
• Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook)
• Knowledge of CCC policies and procedures relating to admissions, enrollment, academic advising, and registration and other campus departments.
• Knowledge and understanding of software and systems used in One-Stop-Shop Center including Q-nomym, Campus Solutions, and GradesFirst.
• Excellent verbal and interpersonal communication skills.
• Excellent customer service skills.
• Ability to work within a culturally diverse environment.
• Ability to exercise tact and diplomacy in handling sensitive situations.
• Occasional eveings or Saturday hours required during peak registratio period.

Chicago residency is required for all full-time employees within six months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges of Chicago.