Associate Director, IT Operations

Classification Title: Associate Director, IT Operations
Salary: $83,577.00 Annually

Department: Information Technology

Pay Grade: ADM7

Reports To: Director, Information Technology Operations

FLSA Status: Exempt

Unit: Administrative

Opening Date: 1/31/2023

Closing Date: 2/28/2023 11:59 p.m.



GENERAL STATEMENT OF JOB



Performs managerial direction to Information Technology (IT) and working with the Executive Director and others in IT leadership.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

1. Provides leadership, vision, and direction to the Information Technology (IT) IT Infrastructure Services unit, and works with the Director of IT Operations and others in IT leadership to develop overall IT strategy within the context of the College’s strategic plan.
2. Organizes and supervises a staff of professional and unionized support personnel, and provides for their training, motivation, scheduling, and performance appraisal.
3. Oversees the daily operations of server and network architectures to support the systems and services provided by the IT Department.
4. Establishes practices and standards to ensure IT systems and applications provided to students, faculty, and staff result in an exceptional user experience, and uses appropriate tools and measurement methods to assess department performance and alignment with service level goals.
5. Manages the monitoring of the College’s network and server infrastructure; reviews performance and resource utilization; and tunes systems to ensure maximum availability, security, and performance.
6. Manages IT Infrastructure Services unit regarding hands-on network and systems administration work, including installation and configuration of network, server and storage hardware, Windows and Linux operating systems, and application level services such as web and database servers.
7. Administers and supports core infrastructure technologies such as Microsoft Active Directory domains, virtualization hypervisors and management tools, Cisco routing and switching, and various server applications.
8. Ensures the highest level of systems and infrastructure security by supporting the information security program components such as change management and vulnerability management procedures, participating in risk assessment and mitigation processes, and contributing ideas and expertise in strengthening the College information security program.
9. Prepares written documentation for department processes and procedures, including system builds and configuration, and startup/shutdown procedures for all servers, appliances, and system/network applications.
10. Mentors and cross-trains staff in the IT to ensure the continuity in managing all applications and services supported by the Department.
11. Develops strong relationships at all levels of the organization and across academic and administrative departments to improve communication, trust, and understanding of the technology needs of the MC community.
12. Manages relationships with vendors and service providers to ensure they cost-effectively meet the needs of the College.
13. Participates in all operational aspects of leading the IT Infrastructure Services unit including, but not limited to, capacity planning and budgeting for equipment acquisition and refresh cycles, service management, change management, and maintenance of documentation and licensing.
14. With a strong understanding of the business impact of security tools, technologies and policies, participates in the development and promotion of policies, procedures, standards, and guidelines relating to IT Infrastructure Services.
15. Provides the most experienced tier of IT troubleshooting capability to address fully escalated requests from IT stakeholders.
16. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree;
• Five years of experience in an IT environment;
• Supervisory experience;
• Strong knowledge of IT and IT security with demonstrated experience in such areas as authentication systems, network monitoring and auditing, system/network administration and troubleshooting, penetration testing, computer forensics, network security audits and documentation of processes and audit findings; and
• Excellent interpersonal, written, and verbal communication skills.

PREFERRED QUALIFICATIONS

• Master’s degree; and
• IT experience in higher education.
  
  

PHYSICAL REQUIREMENTS



The work is light work which requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to move objects. Additionally, the following physical abilities are required:

• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Talking 1: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Talking 2: Shouting in order to be heard above ambient noise level.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 2: Including color, depth perception, and field vision.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Visual Acuity 4: Have visual acuity to operate motor vehicles and/or heavy equipment.
• Visual Acuity 5: Have close visual acuity to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

SUPPLEMENTAL INFORMATION



SCHEDULE : Monday - Friday, 8:00 a.m. to 4:00 p.m.

RETIREMENT : Pension Eligible

NJ First Act



Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.

Equal Opportunity Employer



Middlesex College is an equal opportunity employer and prohibits discrimination on the basis of race, creed, color, national origin, ancestry, age, gender, marital status, familial status, religion, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information, liability for service in the armed forces of the United States, or disability.

Affirmative Action and Compliance Statement



Middlesex College is firmly committed to a policy of Equal Opportunity and Affirmative Action. The College will implement this policy to assure that the educational programs, activities, services, benefits and employment opportunities offered by the College are available to all persons regardless of sex, race, creed, national origin, ancestry, nationality, color, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity, age, handicap (and/or disability), service in the armed forces, atypical hereditary cellular or blood trait, genetic information, refusal to submit to genetic tests, or refusal to make available results of genetic tests, in accordance with State and Federal laws. All employees and students are expected to accept these principles and to reflect their spirit in everyday relationships with fellow employees and students. Inquiries regarding compliance may be directed to the Affirmative Action Officer, Middlesex College, Chambers Hall, 2600 Woodbridge Avenue, Edison, New Jersey 08818-3050.