Administrative Assistant II

Job Summary

Counseling and Psychiatric Services (CAPS) at the University of Colorado Boulder encourages applications for an Administrative Assistant II! This role is responsible for providing a broad range of administrative support functions. Duties include answering phones, scheduling appointments, providing customer service to students, entering patient information into the electronic health record, and assisting with front office needs and projects.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

CAPS furthers the well-being of students and helps them succeed by providing a full range of clinical services, consultation, and outreach to the campus community. We also offer outstanding training to the next generation of mental health providers. CAPS is a multicultural, multidisciplinary, and multi-theoretical staff. We are committed to affirming diversity and seek to provide a safe and welcoming environment for everyone we serve.

What Your Key Responsibilities Will Be

Office Operations

• Complete daily front office operations, including answering phones, directing callers, scheduling and updating computerized appointments/schedule, and answering financial and logistical questions for a variety of mental health services.
• Greet and check-in patients in-person or virtually, with particular emphasis on creating a warm, welcoming and safe environment with responsive, high quality, confidential customer service for CAPS clients.
• Advise students about covered services and services offered at CAPS. Help students navigate scheduling and answer questions as needed.
• Establish relationships with CAPS staff, offering support to counselors related to client flow and office operations.
• Manage end of the day duties for transferring communication systems over to after-hours services and closing the office.
• Provide cross coverage to different clinic locations as needed.
• Enroll and/or refer students to appropriate groups, workshops or other campus offices.

Records Management

• Process documents that require scanning into the patient’s electronic medical record (EMR).
• Work with multiple software platforms including Medicat, Microsoft Office, and Google Apps.
• Maintain appointments and related data (checking client history, appropriate coding of appointment reservations and blocks, scanning schedules for errors or omissions, checking on provider appointment times).

Projects

• Set-up provider's schedules on MediCat each new semester and share feedback to the Lead's Team on urgent needs regarding scheduling modifications, based on patient's needs and demands throughout the year.
• Minor cleaning in accordance to Health and Wellness directives and CDC guidelines for optimal clinical hygiene and safety.

What You Should Know

• All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement . New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.
• This position will be fully on-site and will work Monday - Friday for 8 hour shifts during regular business hours.

What We Can Offer

The salary for this position is $36,546.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be driven. Be professional. Be Boulder.

What We Require

Two years of experience in an occupational field related to the work assigned to the position. Appropriate education will substitute for the required experience on a year for year basis.

What You Will Need

• Highly personable and customer service oriented approach.
• Excellent verbal and written communication skills.
• Strong work ethic, dependability, team-orientation and be highly accountable and responsible.
• Computer skills.
• Passion for assisting students in a mental health capacity.

What We Would Like You to Have

• Demonstrated customer service experience.
• Associate's or Bachelor's Degree.
• Experience with EMR systems, Microsoft and Google Applications.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by February 6, 2023 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu