Critical Research Infrastructure & Technical Support Specialist
- Employer
- Princeton University
- Location
- New Jersey, United States
- Salary
- Salary Not specified
- Date posted
- Feb 1, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Post-Doc
- Employment Type
- Full Time
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Critical Research Infrastructure & Technical Support Specialist
US-NJ-Princeton
Job ID: 2023-16342
Type: Full-Time
# of Openings: 1
Category: Information Technology
Princeton University
Overview
The Critical Research Systems Specialist and Technology Support position for the Office of the Dean for Research and related departments will provide end-user focused onsite and remote support in regards to hardware, software, networking, and specialized critical research systems management. Reporting to the Dean for Research Senior Associate Director for Finance and Administration, this position will directly support the Dean for Research, Corporate Engagement & Foundation Relations, and LAR/Research Resources staff, and provide back-up support for the Research & Project Administration, Technology Licensing, and Research Integrity & Assurance, Vice Dean for Innovation, and Princeton Entrepreneurial Council departments. This fast-paced, highly varied team environment requires varied technological expertise, excellent customer service skills and the ability to manage multiple priorities on a daily basis. This position works on teams and independently, and provides critical infrastructure support as needed, including outside of normal University business hours of operation.
Responsibilities
Critical Research Systems Support
-
Support laboratory critical
systems – servers, computers, animal life monitoring devices,
proprietary software, environmental monitoring software systems,
specialized hardware equipment, and endpoints
Manage access control for data
and critical resources
Write SOPs for support of
critical systems
Successfully complete annual
physical qualifications and requirements in order to access
research facilities, and strictly adhere to all laboratory PPE
requirements
Knowledge of standard protocols
for working in a research facility
-
Configure and provide hardware
support for desktops, laptops, printers, AV equipment, PLCs,
scanners, and other mobile devices running Windows, Mac OS,
Android, and Linux operating systems.
Support Microsoft Office suite,
Adobe suite, and various other University and departmental
productivity applications
Support and maintain web-sites
and website-based collaborative systems including but not limited
to Drupal, WordPress, Microsoft Team and SharePoint
Configure and maintain back-ups
of departments’ computing systems
Provide onsite and remote
support and diagnostics, in order to resolve computing related
issues/questions for a staff with diverse levels of IT
familiarity
Educate/train staff on proper
computing techniques and best practices on an on-going basis and
ensure system and end-user compliance with security policies
Manage IT budget; procure
assets, maintain inventory, and dispose of assets according to best
practices and under the direction of the Senior Associate Director
for Finance and Administration
Research and recommend
technology and application solution plans; develop project
management plans for technology implementation, software upgrades
and server migrations
Attend monthly SCAD/DCS
meetings and stay informed of new Office of Information Technology
initiatives.
Work with vendors to resolve
proprietary application issues
Work on special IT projects as
assigned
Qualifications
ESSENTIAL:
-
Minimum of three years of
relevant IT support experience, preferably as a systems
administration manager and desktop support technician
Bachelor’s degree or equivalent
experience
Experience in website
development and maintenance
Experience with the usage and
behavior of common desktop software and operating systems
(Microsoft Windows, Mac OC and Office, Linux, Android)
Familiarity with network security
systems such as VPN (Global Protect), Crowdstrike, Nagios,
ExtraHop, Thousand Eyes
Knowledge of TCP/IP
Exemplary customer service
attitude and strong initiative
Excellent organization,
interpersonal, and communication skills
Proven ability to manage
multiple priorities simultaneously
Ability to work independently
and also on collaborative teams
-
Degree in Information
Technology, or equivalent experience and credentials
Microsoft Systems Administrator
and Engineer Certification and Apple Help Desk Specialist and
Technical Coordinator Certification a plus but not required
Strong web development skills
using Drupal and WordPress
Design skills and knowledge of
associated tools within the Adobe’s Creative Cloud suite
Working knowledge of SharePoint
2016 preferable
Ability to support mobile
devices such as iPads, iPhones, Android, hand held scanners and
others
Working knowledge of
ServiceNow; creating, updating and routing trouble tickets in
response to issues detected or technical support requests
received
Network administration using
Active Directory
Web 2.0 skills centered around
social media such as Twitter, RSS Feed, video, podcasts Previous
experience providing support in a higher education setting
Knowledge of scripting
languages such as VBScript, PowerShell, and/or Apple script
Knowledge of MS SQL for queries
and reporting
- Familiarity with conference room audio-visual equipment
PI202689916
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