AED Technical Support Assistant

Schedule Information: Monday through Friday with occasional evening and week end hours.

Hours per Week: 37.5

Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waivers; and Professional Expense

Work Conditions: Work is primarily indoor. Requires travel between campus sites. Own reliable vehicle required. This position is required to work evening hours as needed.

Duties of Position: Responsible for routine technical support of AED classroom technology, testing and instruction. Orients Adult Education students to learning with technology. Partners with Information Technology to maintain the technology used in the Learning and Career Center (LCC), Community Resource Center (formerly POC), and Main Campus TABE testing software. Acts as a liaison between the AED Department and Information Technology/Client Services for special projects.

Organizes, maintains, and coordinates computer technology and digital teaching materials for four sites.

Reports computer issues from LCC and POC to the IT department. Troubleshoots when possible.

Evaluates the user functionality of software upgrades for future operating system compatibility.

Provides software testing assistance for upgrades to appropriate AED software.

Organizes and develops system to assist in communications with students using College approved communications.

Organizes the digital instructional materials as they are used each semester by instructors at multiple sites.

Assists with the pre and post computerized testing of AED students.

Processes technology requests for ordering instructional and testing computerized purchases.

Participates in ongoing training regarding use of new computer hardware and software.

Participates in AED Department meetings

Performs related duties as assigned.

Educational Requirements: High school diploma required with technology credential

Experience Requirements: One year’s experience in an adult education or English as a Second Language program preferred. Must be familiar and comfortable with technology and able to teach others.

Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: February 14, 2023.

Requir ed Documents: ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.

Harper College is an Equal Opportunity Employer. We strive to create an inclusive learning and working environment where individual differences and identities are respected, valued and embraced. We encourage women, people from historically underrepresented groups, individuals with disabilities and veterans to apply.

Advertised: January 31, 2023 Central Standard Time
Applications close: