SUCCESS OFFICER – STUDENT SUCCESS AND INTERNAL INITIATIVES

Posting Details

Title Information

Security Sensitive Position?
Yes

Hours of Work
8:00 AM - 5:00 PM M-F

Position Details

Position Information

Posting Number
TSU202808

Official TSU Title
SUCCESS OFFICER – STUDENT SUCCESS AND INTERNAL INITIATIVES

Grant Title
N/A

Job Description Summary / TWC Summary

Under the supervision of the Chief of Staff, the Success Officer – Student Success and Internal Initiatives will manage a multi-faceted portfolio advancing internal initiatives and projects aimed at transforming student retention, persistence, and degree completion outcomes at Texas Southern University. The incumbent will work closely with academic and student support colleagues to foster a supportive and inclusive learning environment for holistic student success. Additionally, the Success Officer – Student Success and Internal Initiatives will proactivity identify and drive innovative solutions that strengthen the institution’s profile and impact as the premiere producer of diverse talent in the state of Texas.

Essential Duties Summary

• Serve as a thought leader, champion, and catalyst for student success and positive organizational change.
• Assist students with navigating academic and non-academic resources provided at the University and in the online/remote learning community.
• Participate in programs and activities related to enrollment, orientation, and other student success initiatives.
• Leverage data from organizational health assessments and other sources to guide practice and transformation activities.
• Coordinate impact analysis activities, change management assessments, and other evaluations.
• Promote a culture of learning and development to improve process outcomes and long-term sustainability.
• Actively seek to influence, build collaborative relationships, and gain alignment with peers, functional partners, and other stakeholders to accomplish objectives.
• Promote a positive image of the University by representing the institution in community, state, and regional activities.
• Provide tactical support to implement ideas and communicate progress towards goals.

% FTE

1.0

Hiring Range
$63,840.00 - $79,801.00

Education

An earned Master’s degree in counseling, education, business or related field.

Doctorate Degree (Ph.D./Ed.D.) preferred.

Required Licensing/Certification

N/A

Knowledge, Skills, and Abilities

Knowledge of:

• Best practices for student success and strategies to reduce student attrition in the postsecondary environment
• Microsoft Office Professional or similar applications
• FERPA, Title IX, and other policies that govern student privacy, safety, and wellbeing
• Project and change management approaches and tools, as well as the phases of a project lifecycle
• Microsoft Office Professional or similar application

Skill in:

• Problem-solving and decision-making
• Multitasking and time management
• Interpersonal, verbal, and written communication
• 1:1, small group, and large group facilitation
• Detail oriented.
• Effective customer service.
• Problem-solving and decision-making.
• Multitasking and time management.
• Writing documents.
• Both verbal and written communication.

Ability to:

• Prepare detailed reports
• Work well independently, as well as collaboratively with colleagues
• Maintain flexible work hours (including some evenings and weekends)
• Make presentations to students, colleagues, and other stakeholders
• Build trusting relationships with students and colleagues
• Review, analyze, and evaluate program outcomes
• Give and receive productive, developmental feedback
• Effectively maintain multi-faceted work portfolio with competing priorities
• Learn and grow with the University, recognizing that responsibilities may evolve over time to best serve the needs of the institution
• Assess and diffuse problem situations with the ability to handle with tact and diplomacy
• Explore alternative and creative solutions to meeting the needs of the customer
• Occasionally use independent judgment is required to complete work assignments
• Make recommendations to work procedures, policies and practices

Work Experience

• A minimum of five years of progressive professional experience, with at least three years in the higher education environment; and
• Demonstrated experience in cross-functional, enterprise-level initiatives that improve organizational performance through strategic change management and process improvement.
• Five (5) to seven (7) years of related experience preferred.
• Requires working knowledge of specialized practices, equipment and procedures.

Working/Environmental Conditions

• Routine office environment.
• Sitting or standing in one location much of the time.
• Use of video display terminal.

Desired start date

Position End Date (if temporary)

Posting Detail Information

UA EEO Statement

It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.

Manual of Administrative Policies and Procedures

Close Date
02/10/2023

Open Until Filled (overrides close field)
No

Special Instructions to Applicants
Open to all applicants.
Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have an earned Master’s degree in Counseling, Education, Business or related field? (Doctorate Degree (Ph.D./Ed.D.) preferred)
   • Master’s degree in Counseling, Education, Business or related field
   • Doctorate Degree (Ph.D./Ed.D.)
   • None of the above
2. * Do you have a minimum of five years of progressive professional experience, with at least three years in the higher education environment?
   • Yes
   • No
3. * Do you have demonstrated experience in cross-functional, enterprise-level initiatives that improve organizational performance through strategic change management and process improvement?
   • Yes
   • No
4. * Do you have five (5) to seven (7) years of related experience?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application
3. Official Transcripts

Optional Documents

1. Other Document
2. Reference Letter 1
3. Reference Letter 2
4. Reference Letter 3