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Divisional Case Manager and Access Coordinator

Haverford College invites applications to our full-time (at least 37.5 hours per week), exempt, benefit-eligible Divisional Case Manager and Access Coordinator opportunity.

The Divisional Case Manager and Access Coordinator serves as a key resource and leader within the wider network of support for Haverford College students. This individual will provide personalized support for students seeking specialized resources, services, and referrals as well as provide crucial support for students partnering with Access and Disability Services.

Primary Responsibilities

Divisional Case Manager Duties:
  • Serve in a leadership role for the Case Management Team and attend weekly Case Management meetings
  • Coordinate resources, supports, and trainings for students with specialized needs
  • Support and advocate for students as they navigate insurance and referral processes
  • Provide consultation as needed for deans and other student life team members in support of students seeking specialized care
  • Research, coordinate, and evaluate specialized referral networks to enhance access and agency for students (note that the College does not endorse specific practices or specialists)
  • Evaluate and coordinate cost effective referral networks for students seeking psychoeducational testing and specialized psychological evaluations
  • Partner with the Dean’s Office, Counseling and Psychological Services (CAPS), Access and Disability Services (ADS), and Health Services to provide data regarding trends, barriers to access, accessible alternatives, etc.
  • Serve as a leader on retention and persistence efforts to coordinate outreach and support for students in all phases of the leave process – transitioning to a leave, taking time away from the college, and returning from a leave
  • Serve as a consultant for educational and upstream intervention strategies within the division
Access Coordinator Duties:
  • Assist with the intake process and collect documentation for ADA accommodation inquiries
  • Review disability documentation of students to determine eligibility for services and reasonable accommodations
  • Support accommodation implementation, arranging note takers, scribes, and alternative text as well as coordinating and assisting with the housing accommodation process
  • Assist with data entry into Titanium and maintain electronic records
  • Provide information to students about the office of Access and Disability Services and the process to receive accommodations and support
  • Document and maintain records of verbal and written communication
  • Collaborate and consult with campus offices and departments, Deans, faculty, and staff about disability-related matters
  • Assist with planning community disability awareness initiatives and events
  • Research best practices in higher education disability support
  • Collaborate with the ADS staff to develop and implement programs and services that support students with disabilities
  • Remain current on information pertaining to disability services through professional development opportunities
  • Participate in departmental, divisional, and institutional events and activities
  • Perform other duties as assigned
Line of Report : The Divisional Case Manager and Access Coordinator reports to Kelly Wilcox, Senior Associate Dean of the College and has no direct reports.

Minimum Qualifications
  • Bachelor’s Degree required
Professional Competencies
  • Effective written and oral communication skills
  • Ability to manage multiple daily tasks and interruptions
  • Ability to work and collaborate effectively with individuals from different backgrounds and with diverse life experiences and learning styles
  • Demonstrated ability to exercise independent judgment
Preferred Qualifications
  • Master’s Degree
  • 2 or more years of experience in a higher education or clinical setting
Work Location : This position is eligible for a hybrid work schedule, pursuant to the College’s Work Location Policy.

Physical Demands and Environmental Conditions Required for this Position
  • Lifting (to exert strength to move objects from one place to another):
    • Sedentary Lifting: (0-10 pounds) Up to 3 hours
    • Light Lifting (10-20 pounds): Never
    • Moderate Lifting (20-50 pounds): Never
    • Heavy Lifting (50 to 100 pounds): Never
  • Pulling (to draw an object toward oneself to move or change its direction): Up to 3 hours
  • Pushing (to exert force upon an abject to move or change its direction): Up to 3 hours
  • Carrying (to hold objects while moving entire body): Up to 3 hours
  • Reaching or working above shoulder (to extend arms upward or outward away from body): Up to 3 hours
  • Walking (to move entire body in erect position): Never
  • Standing (to maintain body in erect posture in stationary position): Never
  • Sitting (to rest weight on buttocks and back of thighs with legs bent at knees): 6-8 hours
  • Crouching/Stooping (to bend upper body forward while fully flexing knees): Never
  • Kneeling (to maintain upper body in erect position while resting knees on ground): Never
  • Climbing (to ascend or descent heights using ladders, scaffolding, stairs, poles, inclined surfaces): Never
  • Twisting (to rotate upper body while feet remain stationary): Never
  • Driving (operating a motor vehicle, crane, tractor, forklift, etc.): Never
  • Exposure Limitation (i.e., cold water, dust, gas, fumes, extreme temperatures): Never
Special Requirements

All faculty and staff (including contract workers) who are employed or engaged by Haverford College, must be fully vaccinated against COVID-19, and provide proof of vaccination, unless an exemption from this policy has been granted as an accommodation or otherwise.

To Apply : Interested applicants are invited to submit an application, to include a cover letter, resume, and the names and contact information of three (3) references as a single Word document or pdf by visiting . The application deadline is February 16, 2023. Application review will begin after the deadline has passed.

Haverford College is an Equal Opportunity/Affirmative Action employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply. Haverford College and our consortial partners are located on Lenape lands.

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