Senior Associate Director of Operations, Admissions and Recruitment

Position Summary/Primary Purpose of Position:

The Senior Associate Director of Operations, Admissions and Student Recruitment is a critical leadership role within the MBA Program providing strategic oversight and tactical implementation of the complex admissions and student recruitment process for five different formats of the MBA Program – Full-time (residential), Evening, Weekend, Charlotte Executive and MBA@UNC (online). This role is responsible for setting admissions and recruitment strategies and works with a series of UNC Chapel Hill and UNC Kenan-Flagler partners to promote, educate, communicate and assist applicants through all stages of the admissions process including application documentation and submission, yield events and activities, along with enrollment and deposit processes associated with formal university and program matriculation. Success in this role requires an ability to manage multiple tasks, projects, and timelines simultaneously with independent autonomy and decision-making, organizing data to identify trend lines, direct communication with prospects and applicants operating across a dozen application deadlines (year-round), effective team supervision, technical expertise with various software (CRM) platforms including SLATE and Salesforce, and the active planning and management of nearly 100 admissions and student recruitment events throughout the calendar year. This position is responsible for supporting the development and implementation of marketing and admissions strategies to ensure admissions levels and cohort demographics meet program goals. This position works closely and collaboratively with colleagues in multiple offices across campus and is responsible for ensuring that the MBA admissions process is efficient while leveraging and adopting best practices for student recruitment and data in accordance with main campus policies and procedures.

Required Qualifications, Competencies, and Experience:

The candidate must have a strong proficiency in technology tools and data management processes, strong organization and coordination skills, efficiency in both independent and team-based environments, and enjoy working in a fast-past, customer-oriented environment. This position requires strong written and verbal communication skills, attention to detail, and the ability to multi-task.

Because relationship management and communication are key components of this position, the Senior Associate Director must have excellent interpersonal and negotiation skills, with an ability to develop and maintain both internal and external partnerships. This person must be able to distill and effectively communicate comprehensive data, actively be a team player, and maintain frequent communication with program leadership. Some evening and weekend work will be required.

Minimum Education and Experience Requirements:

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.