OPS Communications Assistant

Job Summary

The OPS Communications Assistant in the Office of the President is responsible for supporting office activities, facilitating internal communications, managing information, filing documents, and distributing internal communications.

Job Description

General office duties such as:

• Contribute to writing, editing, and proofing internal communications, which includes the monthly campus newsletter, noticing public meetings and drafting media releases. Spots grammatical errors and resolves quickly.
• Helps implement communication strategies.
• Provides administrative support to internal teams.
• Maintains calendars and appointments.
• Prepares presentations and reports.
• Answers basic general questions and route questions to the appropriate department.
• Accurately files paperwork, makes copies, and compiles documents.
• Serves as the coordinator for the crisis communications team during an emergency.
• Other duties as assigned.

Additional Job Description

Minimum Requirements:

• High school diploma or equivalent.
• Two years of related work experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Knowledge, Skills & Abilities:

• Excellent interpersonal, verbal and written communication skills; deadline oriented; attention to detail.
• Strong visual communication and narrative storytelling skills and knowledge of journalism methods.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to exercise good judgement.
• Ability to multi task and work under pressure.
• Ability to meet deadlines for work assignments.
• Ability to interact with a diverse group of individuals of varied ages, abilities, racial, ethnic, and cultural backgrounds.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to work in a fast-paced and high-volume department.
• Ability to represent the university in a positive and professional manner.
• Ability to establish and maintain a good rapport with university faculty, staff, students, and the general public.

All employees are expected to :

• Promote a common purpose consistent with stated University goals and demonstrate a commitment to students and the learning environment.
• Possess the knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manual related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance and direction in a positive, receptive manner and in accordance with stated policies.
• Provide quality customer service by creating a welcoming and supportive environment.
• Present a professional image in word, action and attire.
• Demonstrate professionalism in dealing with a diverse population while understanding and respecting each other’s view of the world, personalities and working styles.
• Apply effective techniques to create working relationships with others to achieve common goals; successfully communicates and collaborates with others to achieve goals.
• Demonstrate skills necessary to look at situations and processes critically to make recommendations for improvement.

FGCU is an EOE AA /F/Vet/Disability Employer.