Office Coordinator II

Posting Details

Posting Details

Job #
039357

Department Code
35005-7190

Department
Parking and Transportation Services

Job Title
Office Coordinator II

Location
Syracuse, NY

Pay Range
Commensurate with Experience

Staff Level
S2

FLSA Status
Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Campus
Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

There are two available positions for this job posting.

Parking and Transportation Services is seeking an Office Coordinator II for a variety of administrative tasks associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting customers with online and in-person purchases. Manually entering and verifying data using the parking permit software. Answering customer questions and concerns via email, phone and in-person. Excellent customer service skills required. General clerical, administrative and special project duties as assigned.

Qualifications

• High School Diploma required.
• Computer literacy essential.
• Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel.

Job Specific Qualifications

• Committed to customer satisfaction and providing exceptional customer support.
• Strong phone contact and active listening skills.
• Excellent communication skills.
• Ability to remain calm when customers are upset.
• Resolve customer issues promptly or notify manager when appropriate; problem solving attitude.
• Demonstrated teamwork skills.

Responsibilities

• Demonstrate excellence in providing exceptional customer support.
• Answer customer questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person interactions.
• Resolve customer issues promptly or notify manager when appropriate.
• Manifest a solution-oriented, problem-solving approach.
• Assist customers with in-person and online permit purchasing.
• Demonstrate empathy, patience and a positive customer-focused attitude.
• Administer the Departments Guest Reservation system, including tracking the number of used parking spots and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information.
• Utilize the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as required.
• With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as well as with pre- and-post parking event administration.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link
https://www.sujobopps.com/postings/97664

Job Posting Date
01/23/2023

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants