523551 - Information Technology Consultant-Foundation

523551 - Information Technology Consultant-Foundation

Classificaiton: Information Technology Consultant-Foundation
Department: Information Technology - Rollout
Sub-Division: Information Technology - Student Technology Services
Salary Range: Classification Range $3,713 - $7,149 per month(Hiring range depending on qualifications, not anticipated to exceed $3,713 - $4,494 per month)
Appointment Type: Temporary
Time Base: Full time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM; this is a temporary position to end on or before June 30, 2023 with a possibility of renewal on an annual basis if funds and/or program needs exist. Occasional early morning, evening and weekend hours.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.


Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Division of Information Technology strives to be a strategic, innovative and best‐in‐class IT organization that provides a leading‐edge technology environment for students, faculty and staff to advance the University's mission, vision and goals. We are seeking an exceptional individual to join our IT-Rollout team as the Information Technology Consultant-Foundation. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Working under direct supervision of the Director of User/Classroom Support Services, the Information Technology Consultant-Foundation provides comprehensive desktop support to students, faculty, staff, and managers furthering the university's academic mission either through their pursuits or through providing services to others that are dependent upon reliable information technology applications. Develops timely and practical solutions to a variety of user problems. Provides resolution to computing questions either over the telephone, via email, or on the field. Tracking and reporting on customer service requests and contacts. Updates lead and management regarding progress on assigned projects, and makes recommendations for improvements to the efficiency and effectiveness of work processes and service delivery methods based upon direct experience in the position. Performs tasks to accommodate deployment, maintenance, and repair of computer equipment and devices. Provides system support for operating systems and software including but not limited to Windows operating systems, Apple operating system, desktop applications (Office suite, browsers, etc.), mobile devices (iOS, Android). Provides first line of support for enterprise resource planning (ERP) and custom web-based applications. Ensures operating system software is properly installed, tested and tuned to maximize operating efficiency. Coordinates with the Information Security Officer to ensure the desktops and other applications meet the campus security standards. Periodically reviews all systems software and hardware to ensure system integrity. Ability to establish and document operations procedures. Ability to research new products and releases such as productivity tools. Other duties as assigned.


Essential Qualifications:
Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field or four years relevant full-time experience or an associate’s degree in a related field with two years of relevant full-time experience.

Basic knowledge of the specialty work area demonstrated by an understanding and use of general principals and terminology. Demonstrated understanding of the standard technology and systems in place with the capability of supporting and operating the technology. Ability to recognize problems, identify possible causes, and refer to appropriate party for resolution. Ability to solve problems where precedents exist, and acquire knowledge in related specialties. Demonstrated ability to work as a team member. Ability to effectively communicate, both verbally and in writing.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Preferred Qualifications:
Experience using help desk call tracking software. Knowledge and support experience with Windows and Mac Operating Systems, as well as associated desktop applications such as Microsoft Office suite, browsers, and communication tools. Experience using mobile Operating Systems, such as iOS and Android devices, and support the campus-supported mobile apps. Experience in first line support with ERP applications such as PeopleSoft, CMS, and AEM, as well as experience supporting custom web-based applications. Experience creating and testing application software packages and producing end user documentation and instructions.


Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator


Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting act and is required to comply with the requirement set forth in CSU Executive Order 1083, revised July 21, 2017.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://nam10.safelinks.protection.outlook.com/?url=https%3a%2f%2furldefense.com%2fv3%2f__https%3a%2f%2fcalstate.policystat.com%2fpolicy%2f9779821%2flatest%2f__%3b!!gf3vtazamgbm8a!kalyyvf_oyavake6kmvkgvvmlsxbfidlr7t8x7ibay_eudbcoyy3z4np_nysdrowj02z%24&dat" href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fcalstate.policystat.com%2Fpolicy%2F9779821%2Flatest%2F__%3B!!GF3VTAzAMGBM8A!kALyyVf_OyaVakE6kMvkGVvMlSxbfiDLr7T8x7iBAy_eUdBCOyy3Z4nP_nYSdROwJ02z%24&data=04%7C01%7Csbouzos%40Fullerton.edu%7C441f064b120142b61a0808d9721df84a%7C82c0b871335f4b5c9ed0a4a23565a79b%7C0%7C0%7C637666295301064953%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o9Vt0TcTOb7hwVEM3VW%2FSk%2BT1ricF2m0IO8z87KIeSw%3D&reserved=0" target="_blank" rel="noopener noreferrer">https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@fullerton.edu


Application Deadline: Feb 09, 2023 (9:00 PM)

Apply online at: https://careers.pageuppeople.com/873/fl/en-us/job/523551/523551-information-technology-consultantfoundation



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