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IT Training Lead

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Job Description:

Reporting to the Director of Strategy Planning and Operations, the IT Training Lead is responsible for the creation and delivery of IT training directed at employees and students at the college, ensuring consistent understanding of goals and priorities, systems, processes, and practices.

Major Areas of Responsibility
  • Identify, develop and deliver comprehensive training aimed at improving the College's technology literacy through in-person and pre-recorded sessions
  • Produce and record video content for asynchronous learning, including screen capture and voiceover instruction.
  • Track training progress, certifications, and other credentials using online tools and oversee employee attendance and performance.
  • Develop and deploy a new employee technology orientation program.
  • Implement training KPIs and conduct analysis of metrics, present outcomes and make recommendations for improvement.
  • Maintains knowledge of new methods and techniques for training, and training requirements applicable to the College and/or industry.
  • Identifies problems and opportunities such as operational changes or College developments that training could improve.
To mitigate the spread and effects of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full, up-to-date vaccination (including a booster dose once eligible) by an FDA-approved COVID-19 vaccine before beginning employment, unless an accommodation exempting the applicant from this policy has been granted. Applicants who wish to request an accommodation based on a disability or sincerely-held religious belief should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information in your application materials.


Minimum Qualifications
  • Bachelor's degree and at least 3 years of relevant experience
  • Experience using standard desktop tools for video capture, voice recording, and basic video editing skills.
  • Background in developing and delivery training to different audiences
  • Strong communication, team building, and collaboration skills required
  • Strong knowledge of the Information Technology landscape
  • Excellent verbal and written communication skills
  • Thorough understanding of training processes
  • Higher education experience is preferred.
Core Competencies
  • Skills that are required for this job and are in line with the College's mission e.g.
  • Dependability
  • Flexibility
  • Service Oriented
  • Excellent Written & Verbal Communication
  • Proficient Problem Solving
  • Understands Risk Management
  • Excellent Innovation/Creativity
  • Strong Teamwork & Team Facilitation
  • Strong Interpersonal Skills
  • Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.

Additional Information:

The College is committed to providing competitive market pay for its employees. The annual salary for this position ranges from $80,000 to $85,000 and is commensurate with experience and qualifications. The College also offers a competitive benefits package for full-time staff, including:
  • 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
  • Hybrid work
  • NEW - condensed summer 4-day work week
  • Tuition benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
  • Free parking and free use of the athletic/fitness facilities.
College Description

The College of the Holy Cross is a private, Jesuit Catholic, undergraduate institution serving approximately 3,100 students. Founded in 1843, Holy Cross is the oldest Catholic college in New England and has a tradition of academic excellence. It is located atop Mount Saint James in Worcester, Massachusetts. The picturesque, 174-acre campus is an award-winning and registered arboretum.

Region Description

Worcester is a city of approximately 170,000 people centrally located in the Commonwealth of Massachusetts. It is approximately one hour from Boston, Hartford, and Providence, and three hours from New York City. Worcester is known as the Heart of the Commonwealth. Worcester offers many cultural and recreational opportunities.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

To review our Employee Benefit Options, please go to:

Application Instructions:

Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see ) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas.

For more information, please visit .

Review of applications will begin as received and continue until the position has been filled.

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