Senior Director Operations – University Physicians

Hiring Department

University Physicians

Job Description

#upjobs

The Senior Director Operations reports to Executive Director-UP and is responsible for revenue cycle operations for University Physicians (UP). This position will oversee professional coding functions, patient financial services including customer service, with the goal of enhancing patient experience and optimizing reimbursement. This position will proactively identify, develop, and execute critical process improvement initiatives to drive best practice performance and favorably impact customer service with patients, accounts receivable and cash acceleration.

The Senior Director Operations will be responsible for the oversight of departmental budgets for areas of direct responsibility and will work in conjunction with Payor Operations. The revenue cycle team is responsible for cash collection. This position has four direct reports including Director Patient Accounts, Director Professional Coding, Director Revenue Integrity, and Director Data Analytics. Shared report of Manager, Revenue Cycle Training with MU Health Care Senior Director Revenue Cycle.

Knowledge, Skills, & Abilities:
- Broad understanding and experience within physician practice operations.
- Demonstrated progression in experience and responsibility in revenue cycle operations including accounts receivable management and professional coding with a proven track record of leading complex projects to successful completion.
- Strong working knowledge of billing and collection processes and functions, denials management, revenue integrity, professional coding, State/Medicaid rules & regulations, Government audits, financial and service line reporting experience and general revenue cycle management strategies, and industry best practices.
- Demonstrated strategic thinking and planning abilities

Strategy:
- Develop strategy for Revenue Cycle and ensures everyone is educated on the direction of the department.
- Develops strategy and oversees programmatic implementation efforts around: insourcing/outsourcing services, as well as tools and technology deployed.
- Leads Revenue Cycle work/efforts surrounding evaluation of implications of new business models and ventures.
- Maintains extensive knowledge of revenue cycle and regulatory requirements associated with governmental, managed care, and commercial payers.
- Propose and analyze (including ROI) new technology and processes to maximize efficiency and accuracy in the revenue cycle process.
- Assist in establishing annual budgets, and ensure the departments are operating within these budgets.
Identifies any payer relation reimbursement issues that need to be addressed with payers.

Program Oversight:
- Reports to UP Executive Director on Revenue Cycle performance metrics.
- Ensures staff development and training materials are current, compliant, complete, and progressive.
- Ensures internal staffing meets productivity and competency benchmarks, and external staffing (outsourcing) meets quality benchmarks and is competitively priced.
- Monitors A/R effectively and ensure aging categories are within established goals and national benchmarks.
- Ensures effective management of denials.
- Prevents recurrence of issues that can cause revenue leakage and/or compliance risks through effective, efficient, replicable processes and internal controls across the continuum of patient care, supported by appropriate documentation and application of sound financial practices.
- Responsible for charge master structure and maintenance across UP.
- Ensures goals and objectives including productivity goals are established and monitored.
- Ensures a process is established for reviewing and approving refunds.

Compliance/ Risk:
- Oversees Revenue Cycle policy and procedures, to ensure compliant alignment with regulatory and legal requirements.
- Provides necessary governance with optimal integration and operational control of disparate Revenue Cycle functions and systems to optimize revenue cycle management performance.
- Develops and maintains internal controls to target revenue recovery throughout the organization by identifying charge capture, coding, and reimbursement problems then recommending/implanting solutions.

Salary

Salary Range: $103,000 - $222,000 Anually

Grade: GGS-015

University Title: Senior Director

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

8a-5p Monday through Friday, occasional weekends and evenings.

Minimum Qualifications

A Master's degree in a relevant area and 8 years of experience from which comparable knowledge and skills can be acquired OR a Bachelor's degree in a relevant area and 10 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Certified Professional Coder (CPC) or Certified Healthcare Financial Professional (CHFP) certification is preferred
• MBA or MHA is preferred

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577 .

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version

Vaccination Statement

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.

45499