Technology Support Analyst - Print Center Operations
- Employer
- Portland Community College
- Location
- Oregon, United States
- Salary
- Salary Not Specified
- Date posted
- Jan 27, 2023
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Technology Support Analyst - Print Center Operations
Requisition ID
req1623
Department
Print Center Operations
Campus
Sylvania Campus
Employment Type
Classified-Full Time
Best Consideration Date
Apply Immediately; This position will close once sufficient qualified applications have been received.
Position Summary
Portland Community College is excited to announce the search for the Auxiliary Services Technology Support Analyst. This position is part of the Auxiliary Services team and reports to the Director of Auxiliary Services. This position provides technical analysis and problem-solving, systems administration and technical assistance, data security and compliance oversight, and support coordination for Auxiliary Services technologies including our POS devices, computer hardware, servers, end systems, software, printing, and shipping systems. This position will work closely with our vendors and IT teams to keep our systems online and working accurately as well as building and maintaining unique technology environments.
See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsuppt-analyst/
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Associate degree in computer related discipline (relevant experience may substitute for the degree requirement on a year-for-year basis).
Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.
Position Grade
24
Starting Salary Expectations
The first two steps of the range are: $62,895 to $64,782 per year. Higher salary placement may be available based on qualifications, experience and internal equity.
Position Grade Salary Range
$62895 to $100923 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 8 hours of sick leave per month
- 24 hours of additional personal leave days per year - 11 Paid holidays
For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits
View a complete list of PCC benefits .
Working Conditions and Physical Requirements
Work pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment; and communicate effectively with distraught or reactive individuals. Ability to lift and work on equipment that may be located in tight or poorly lighted spaces. Lifting and moving of end-user computing devices weighing up to 40 lbs. is sometimes required.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report 2021 (ASR) is now available for viewing on the Department of Public Safety website:
https://www.pcc.edu/public-safety/wp-content/uploads/sites/14/2021/09/PCC-ASR-2021-Final.pdf
Requisition ID
req1623
Department
Print Center Operations
Campus
Sylvania Campus
Employment Type
Classified-Full Time
Best Consideration Date
Apply Immediately; This position will close once sufficient qualified applications have been received.
Position Summary
Portland Community College is excited to announce the search for the Auxiliary Services Technology Support Analyst. This position is part of the Auxiliary Services team and reports to the Director of Auxiliary Services. This position provides technical analysis and problem-solving, systems administration and technical assistance, data security and compliance oversight, and support coordination for Auxiliary Services technologies including our POS devices, computer hardware, servers, end systems, software, printing, and shipping systems. This position will work closely with our vendors and IT teams to keep our systems online and working accurately as well as building and maintaining unique technology environments.
See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsuppt-analyst/
Candidate Profile
These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.
- Analyzes and resolves computer hardware, software and network issues, repairs user workstations, modifies configurations, and replaces faulty hardware specifically for our department-based systems.
- Functions as the key contact for all requests from a broad range of users for technical support at a designated location.
- Provides consultation and support; communicates effectively to convey complex technical information.
- Advises and assists with recommendations to departmental management and ITS on equipment purchases and training needs.
- Coordinates contact with vendors as needed to assist with support activities.
- Ability to support a variety of users with divergent needs and skill levels.
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Associate degree in computer related discipline (relevant experience may substitute for the degree requirement on a year-for-year basis).
Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity is required.
Position Grade
24
Starting Salary Expectations
The first two steps of the range are: $62,895 to $64,782 per year. Higher salary placement may be available based on qualifications, experience and internal equity.
Position Grade Salary Range
$62895 to $100923 Annual Salary
FTE
1
PCC Benefits
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).
Paid Leave: (Pro-rated by FTE for Part-Time Employees)
- Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
- 8 hours of sick leave per month
- 24 hours of additional personal leave days per year - 11 Paid holidays
For a complete list of PCC benefits, please visit http://www.pcc.edu/hr.benefits
View a complete list of PCC benefits .
Working Conditions and Physical Requirements
Work pressure and interruptions occur regularly. Project implementation responsibilities, daily tasks, and problem resolution activities must be prioritized and managed effectively and efficiently. Involves ongoing exposure to constantly changing physical and ergonomic environments. Ability to respond quickly to emergencies and special user requests in a dynamic, networked environment; and communicate effectively with distraught or reactive individuals. Ability to lift and work on equipment that may be located in tight or poorly lighted spaces. Lifting and moving of end-user computing devices weighing up to 40 lbs. is sometimes required.
Background Check Required
Yes
Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:
- Veterans: DD214
- Disabled Veterans: DD214 and Letter from the Department of VA
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report 2021 (ASR) is now available for viewing on the Department of Public Safety website:
https://www.pcc.edu/public-safety/wp-content/uploads/sites/14/2021/09/PCC-ASR-2021-Final.pdf
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