Enrollment Representative, Online

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Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

This Enrollment Representative job opening was created specifically for the recruitment and enrollment of online, post-traditional learners. Though Lindenwood University has long been recognized as a pillar of quality in the traditional sphere, it has strategically positioned itself for growth in the online higher education market space. This role heavily leverages virtual meetings and outbound telephone contact to inquiries and applications.

JOB TITLE SUMMARY

Job Title: Enrollment Representative, Online

Division: Strategic Enrollment Management

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Director, Undergraduate Enrollment; Director, International and Graduate Enrollment; Director, Adult and Online Enrollment

Positions Supervised: N/A

Job Summary

The enrollment representative is responsible for assisting students with all aspects of admissions and enrollment. This position recruits students, collects and documents all applications for admission and organizes financial aid packaging.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Manages recruitment and admissions processes
• Assists in managing day-to-day operation of St. Charles and other university-affiliated offices
• Creates financial award packages for new students in collaboration with Student Financial Services and in accordance to the university’s institutional aid policy
• Represents university admissions at school visits, community events, college fairs and all other recruitment initiatives
• Meets recruitment goals and adheres to departmental policies for student outreach
• Meets with prospective students and families to explain program offerings; completes new student paperwork; reviews admissibility standards; determines all financial aid qualifications/awards; and prepares financial aid packages in a timely and professional manner
• Complies with federal, state, institution and accreditation policies and procedures
• Completes routine reports for recruitment, projections, scheduling and development
• Maintains accurate records and data on applicants and admitted students
• Adheres to university policies regarding travel and procurement
• Makes admissions recommendations based on holistic review of academic profile and extracurricular qualifications
• Evaluates effectiveness of programs, assesses outcomes and develops improved programming for the university

Service Excellence

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Communication, Teamwork and Collaboration

• Leads campus tours and student appointments
• Serves as university liaison for new students, external parties and all essential university departments
• Communicates and tracks all correspondence with current and prospective students
• Fields phone calls and walk-in appointments for all programs
• Collaborates with all university departments and academic schools to provide superior student service
• Supports Enrollment Management with student issues and concerns
• Assists other recruitment divisions to meet departmental needs and goals

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Minimum 2 years’ experience in sales or customer service
• Valid driver’s license
• Experience in post-secondary education and recruitment preferred
• Master’s degree preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Customer-service oriented
• Knowledge of comprehensive bachelor’s degree programs and of marketing and public relations principles
• Strong verbal, written and interpersonal communication skills
• Excellent attention to detail
• Organized with the ability to multitask
• Strong professional integrity and ability to maintain strict confidentiality
• Ability to use good judgment and think critically
• Knowledge of general office software, particularly Microsoft Office Suite and customer relationship management (CRM) programs
• Extensive experience with the internet

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting
• Evening and weekend hours
• Overnight travel possible

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to sit for extended periods of time
• Ability to work effectively at a computer and on a phone for several hours at a time
• Adequately mobile to greet candidates and families on campus
• Ability to travel for recruiting purposes
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.