Assistant Training Manager, Custodial

Assistant Training Manager, Custodial

Location: Facility Srv: Custodial Shop
Regular/Temporary: Regular
Job ID: 606970
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.



Special Information

• Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate in on-call, call back duties and snow removal, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes in Administrative or Campus Living buildings.

Job Description

NAU Custodial is now hiring an Assistant Training Manager, Custodial. This position will be responsible for supervising, managing, and performing training for the Custodial Department. This position reports to the Manager of Custodial. The Assistant Training Manager assists in managing various administrative roles within the department including equipment and supply inventories, employee training, project logistics, interview and hiring boards, departmental software, helping to establish department policies and procedures, and other duties as required.

This position exists to aid and advise the Assistant Director of Custodial services in fulfilling the Facility Services' mission to the University by practicing sustainable maintenance and operations methods, supervising a team of custodians ensuring clean, healthy and safe living and working environments, providing superior customer service to the Campus community, adopting industry best practices, and empowering the custodial workforce.

Personnel Training and Professional Development - 50%

• Establishes and oversees departmental training requirements, classes, schedules, and records.
• Conducts the New Employee Custodial Orientation.
• Trains all new employees to ensure that all NAU custodians clean consistently and fully understand the process expected.
• Leads training classes and events as scheduled.
• Seeks out new training for benefit of the entire custodial team.
• Conducts classroom and on the job trainings to groups of custodians or individually covering the High Efficiency Team Cleaning process, specific cleaning tasks and safe practices.
• Responsible for organizing and teaching classes or groups and arranging for classrooms, equipment, and instructional material to be used by class.
• Develops an annual training schedule to ensure that all custodians receive on-going refresher training.
• Provide standardized process and regulatory compliance training in the field.
• Integrate new processes, chemicals, and tools into the training curriculum and train others on their safe and effective use.
• Administer on the spot retraining and/or maintain records recommending individuals for remedial training classes.
• Maintain training records for department personnel

Quality Assurance and Control - 20%

• Conducts quality and process inspections across campus.
• Assist in managing campus wide quality control programming, ensuring that supervisors and Assistant Managers are performing quality inspections accurately and consistently, as well as issuing quality reports, and maintaining/modifying QC forms as required.
• Oversees equipment condition, distribution, scheduling, and monitors usage.
• Perform compliance field audits to identify retraining requirements.
• Performance equipment and supply inspections across campus.
• Monitors and supervises the activities of the custodial team by setting clear expectations and utilizing quality checks to ensure a consistent quality of cleaning.

Personnel Supervision and Management - 15%

• Takes an active leadership role in directing and supervising department personnel.
• Makes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
• Assists subordinates with personnel problems involving custodial workers
• Reviews new hire applications as well as arranging and participating in interview boards.
• Assist in monitoring Human Resources onboarding and communication with new employee.

Customer Service - 5%

• Provide superior customer service to the campus community.
• Responsible for initiating measures to improve customer service within the area, Custodial Services, and Facility Services.
• Takes a proactive role in promoting and supporting Facility Services mission and vision.

Knowledge of Department Budget, Policies and Procedures - 5%

• Ensures adherence to established university and departmental policies and procedures, objectives, quality assurance programs, and safety standards.
• Responsible for preparing and payroll documents, work orders, material orders, equipment and other Custodial records, documentation and submit reports as required.

Other duties as assigned - 5%

• Other custodial duties as assigned

Minimum Qualifications

• High School Degree AND
• 2-4 years of custodial and/or housekeeping experience
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis

Preferred Qualifications

• Bachelor's degree
• Four years of custodial experience with a university or other large organization
• Three years in a leadership role
• One (1) year training experience in a formal setting

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of cleaning equipment, products, techniques and safety standards.
• Knowledge of equipment and materials usage and maintenance, supplies, equipment, and/or services ordering and inventory control.
• Knowledge of scheduling techniques and setting priorities.

Skills

• Using cleaning products and equipment.
• Coordinating and scheduling the work activities of assigned staff.
• Leading and training staff and/or students.
• Budget preparation and fiscal management.
• Personal computers and related software applications.

Abilities

• Communicates effectively.
• Works in an environment having some exposure to hazards or physical risks, which require following basic safety precautions.
• Exercises good judgment and professionalism in a fast-paced setting.
• Use hand and power tools; safely use cleaning equipment and supplies.
• Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $41,421. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

February 27, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=606970&PostingSeq=1



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