Technical Support Specialist

Overview

The Client Support Specialist is a member of the Customer Service and Support team and provides IT software and hardware support to the faculty, staff and students. This role serves as the primary IT support specialist for the Molecular Biology department at Princeton University.

The Client Support Specialist must be familiar with a variety of technology and able to trouble-shoot and resolve issues with Windows and Mac computers, tablets, and smartphones. The Specialist supports customers in their office, as walk-ins and by phone or video conference using remote support tools. The Client Specialist may also be asked to assist with IT field support in other departments, as needed.

In their support of the Molecular Biology department, the Client Support Specialist will also be called on to support and assist with special technology requests, such as poster printing and large-format printer maintenance.

Responsibilities