CRM

CRM & Enroll Systems Analyst

Eastern Kentucky University

Title: CRM & Enroll Systems Analyst

Position Type: Fulltime Staff

Search Type: Internal - minimum 5 days

Department: 20R110 - Online Learning

Division: 2R0000 - Academic Affairs

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week: 38

Additional Schedule Details:

Posted Salary Grade: Exempt - 47

Retirement: KTRS

Contact Person: Lakin Wooldridge

Job Summary/Basic Functions

As a member of EKU's Office of e-Campus Learning and the core Slate Team, the e-Campus CRM and Enrollment Systems Analyst is responsible for the CRM (Slate) system to help ensure student enrollment and retention goals are met and provide support to the core Slate Team to meet fundamental priorities of the system. Primary functions of this position include daily administration and support to the Slate platform including but not limited to assisting with special project builds, triaging Slate service ticket requests, coordination of the marketing, admissions, transfer, and advising CRM processes for online students and coordinating training of the system.

Minimum Qualifications

Education: - Bachelor's degree is required in business, social sciences, education, communications, marketing or related field.

- Master's degree is preferred.

Experience: - Five years of related experience with emphasis on demonstrated competence in customer service and technical skills.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 50% - Manage CRM (Slate) for EKU Online - ()
• 40% - Core Slate Team Support - ()
• 5% - Completes all other duties as assigned to support marketing, recruitment and retention CRM initiatives. - ()
• 5% - Identify, develop and facilitate training of CRM system for e-Campus team members. - ()

Sponsorship: Visa sponsorship will be considered on a case-by-case basis, depending upon the needs of the unit, available sponsorship budget, and the qualifications of the candidate.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

AA/EEO Statement

Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.


To apply, please visit: https://careers.eku.edu/jobs/crm-enroll-systems-analyst-richmond-campus-kentucky-united-states



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