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House Manager

San Diego State University
California, United States
Salary Not specified
Posted Date
Jan 25, 2023

House Manager

GENERAL PURPOSE: House Managers are responsible for the closing of Viejas Arena on a daily basis. During events they are responsible for the setup and breakdown of the entrances and upper concourse areas. House Managers tend to building support issues to ensure a positive outcome of an event. House Managers may, at times, runs events. This is a physically demanding position.


Primary Functions

  • Opening and closing the building on event and non-event days.

  • Setup and teardown of metal detector walk-throughs, bike rack, and tables for all events.

  • Supervise building during basketball practice

  • Demonstrates an understanding of the venues and helps to enforce the policies and regulations of the venues.

  • Knowing evacuation routes in case of an emergency.

Customer Service and Collaboration

  • Establishes and maintains working relationships with various A.S. and University departments

  • Responsible for Customer Service issues within their designated areas during events including but not limited to; ticketing issues, guest complaints, addressing questions and concerns from both staff and guests.

  • Learn all resources and contacts within the venue to contact with questions or issues they are not able to resolve.


  • Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies

  • Adheres to Associated Students' Code of Safe Practices

  • Reports accidents to Supervisor and reviews changes required to avoid reoccurrence

  • Ensures completion of proper documentation is completed for each accident (employee and/or non-employee) and forward to Supervisor

  • Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately

Minimum Requirements

Minimum & Preferred Requirements


  • Must be currently enrolled at San Diego State University, taking a minimum of 6 units

  • Must be a returning student for at least one additional school year

  • Weekend and night availability including University breaks.


  • Preferred to have worked as A.S. Event Staff for at least 6 months and have shown the ability to handle the duties as an Event Staff Supervisor.

  • Excellent customer service and verbal communication skills required


  • Must attend one (1) Viejas Arena and one (1) Cal Coast Credit Union Open Air Theatre Orientation annually.


  • Must be able to exercise tact and exhibit sound judgement in high pressure situations.

  • Must be capable of maintaining positive working relationships with all staff and guests.

  • Must be willing to cross-train, work in various positions

  • Knowledge of venue and policies

  • Ability to give directions and provide excellent customer service


  • Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, co-workers, and guests.

  • Must have strong English language skills and the ability to verbally communicate at a level appropriate to the duties of the position.

  • Ability to work in a team environment and maintain positive working relationships


This is a part-time position and hours varies based on the event schedule. Flexibility and willingness to work long and irregular hours and days, evenings, weekends and holidays as needed. This position will also work during summer and winter breaks.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is both indoor and outdoor for events at Viejas Arena and primarily outdoor for CCCUOAT. Our events operate rain or shine and may involve exposure to sun, wind, rain, and other outdoor elements. We would provide reasonable accommodations for severe weather conditions. Possible exposure to loud noise levels may require hearing protection to be worn when performing duties. Strobe lighting is used during some events.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include but are not limited to: walking or standing for extended lengths of time, walking over rough or uneven surfaces, bending, lifting, pushing, pulling, moving and carrying items up to 30 pounds (unassisted).


Inside the Organization:

  • Reports to the Event Supervisors

  • Supervises and works closely with Event Staff

  • Interacts with A.S. Management

  • Interacts with contracted security and vendors


A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position.

To apply, visit


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