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Member Services Program Assistant

San Diego State University
California, United States
Salary Not specified
Posted Date
Jan 25, 2023

Member Services Program Assistant

GENERAL PURPOSE: The Member Services Program Assistant is responsible for supervising the Aztec Recreation Center facility operations and Member Services staff primarily during the evening hours of operation. This position will focus on the safety of daily operations, staff supervision, staff training, evening operations, and maintaining set facility and customer standards. The Member Services Program Assistant is responsible for upholding the Aztec Recreation mission and values of Wellness, Integrity, Safety, Service, Professionalism, Excellence, and Respect.


Primary Functions
  • Supervises daily operations of the Aztec Recreation Center, ARC Express and Racquetball facility to ensure compliance with all Aztec Recreation, facility, and university policies to ensure a safe and enjoyable environment for all members, affiliates and guests
  • Responsible for the supervision and security of the Aztec Recreation Center, ARC Express and Racquetball facility. Consistently and confidently enforce all polices established to ensure participant safety and facility integrity
  • Appropriately and confidently acts as the first responder to all injuries and incidents occurring during hours of operation
  • Responsible for assisting with hiring, training, scheduling, coaching and evaluating Member Services staff; will assist with department trainings and in-service meetings for the Member Services staff
  • Responsible for holding regular meetings with the Member Services student lead staff
  • Assists with administrative tasks, data entry, reports, program statistics, filing, and reporting
  • Assists Aztec Recreation program staff with evening programming (intramurals, sport clubs events, etc.)
  • Responsible for completing and reporting regular facility audits and equipment inspections
  • Responsible for accurate data entry of membership enrollment, cancellation, billing and demographic information
  • Ensures the implementation of appropriate risk management plan; prepare required injury/incident reports; Report any facility hazards; Proactively take steps to eliminate future risk
  • Position includes attending to laundry services, cleaning exercise equipment, processing membership and program registration and point of sale transactions, equipment checkout station, providing facility tours and verifying member eligibility
  • Knowledgeable of departmental and facility procedures and emergency policies; stay current on issues/changes in operations
  • Proposes future efficiencies and establish protocols and procedures for ARC operations; Ongoing assessment of Member Services and facility operations
  • Maintains strong communication with Aztec Recreation Career staff
  • Position inclusive of Member Services Lead and Member Services Representative responsibilities
  • Other duties as assigned

Customer Service and Collaboration
  • Establishes and maintains working relationships with various A.S. and University departments
  • Maintains positive and effective working relationships with all customers
  • Informs supervisor of any customer issues

  • Ensures all operations are conducted with safety of staff and customers as first priority, and in accordance with the Injury and Illness Prevention Plan and other safety policies
  • Adheres to Associated Students' Code of Safe Practices
  • Reports accidents to supervisor and reviews changes required to avoid reoccurrence Ensures proper documentation is completed for each accident (employee and/or non-employee) and forwards to supervisor
  • Reports maintenance problems and/or broken and unsafe equipment to the appropriate party immediately
Minimum Requirements

Minimum & Preferred Requirements

  • Bachelor's Degree from a regionally accredited college or university in Recreation, Recreational Administration, Physical Education, Sports Administration, or a related field or equivalent combination of education and experience preferred.
  • Acceptance to an SDSU graduate degree program preferred.

  • Two years supervisory experience in a recreation or related field preferred
  • Experience with recreation facility management, guest services, and customer service required
  • Demonstrated experience and understanding of customer service
  • Experience with Fusion software and When to Work scheduling program preferred

License & Certification:
  • Possess current certifications in American Red Cross CPR, AED, and First Aid (or ability to obtain prior to position start date)

  • Must complete Gender Awareness, Computer Security and Sexual Harassment Prevention training within 30 days of hire

  • Must be punctual and regular in attendance: arrive on time and ready for the workday
  • Must be able to work with confidential items and understand the importance of confidentiality in project work
  • Strong organizational skills required. Must be able to follow oral and written directions and follow projects through to completion.
  • Must meet commitments and complete tasks satisfactorily
  • Must be able to work independently and stay focused under pressure
  • Must help accomplish specific tasks and improve the work process
  • Must be accurate and detail oriented with strong organizational skills required
  • Must be professional and courteous at all times
  • Must be able to work well with different work styles
  • Must be able to work efficiently and show initiative
  • Must be able to coordinate multiple tasks, projects, and assignments within appropriate timelines

  • Ability to multi task, work in a fast paced environment, and focus on attention to detail
  • Ability to handle difficult situations involving participants with patience, good judgment, and with diplomacy is expected
  • Ability to work with a diverse group of people effectively and diplomatically
  • Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position
  • Must possess excellent customer service skills, including written and oral communication
  • Proficient computer skills are required
  • Ability to recruit, train, and supervise personnel
  • Ability to prioritize workload
  • Ability to manage information flow (including internal, external and customer communication and filing/documentation)
  • Ability to develop positive working relationships and work effectively with other employees/departments
  • Ability to demonstrate thoroughness, completeness, follow through on presentation and appearance of work


This is a part-time position. Must be able to work up to 30 hours per week. Work schedule consists of evening, weekend and holiday shifts. Work schedule hours consists of shifts between the hours of 5:00am-1:00am, evenings, weekends and holidays.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Work is generally sedentary in nature, but may require standing and walking around campus. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the individual to spend long hours sitting and using office equipment and computers. This person will also spend time filing and have to do some lifting of supplies and materials from time to time, including banker boxes and files. Furthermore, this position will require the ability to lift 45lbs and move heavy equipment.


Inside the Organization:
  • Reports to the Member Services Coordinator
  • Interacts with Member Services Representatives and Member Services Leads
  • Further interactions may include other full-time and part-time staff within Aztec Recreation

EMPLOYMENT CATEGORY: Starting Range $17.30 - $20.00 per hour

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. A credit check will also be required.

To apply, visit


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