Info Tech Services Associate
- Employer
- City Colleges of Chicago
- Location
- Illinois, United States
- Salary
- Salary Not Specified
- Date posted
- Jan 25, 2023
View more
- Position Type
- Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers, Student Affairs, Disabled Student Services
- Employment Type
- Full Time
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Info Tech Services Associate
Harold Washington College
The Office of Information Technology supports the mission of the City Colleges of Chicago by working in partnership to create sustainable technology solutions and services that support institutional requirements and enhance and empower students, faculty, and staff to work collaboratively in the interest of student success. To support this work, we provide timely, secure, and reliable access to information, communication systems, and online services in a safe, controlled core infrastructure environment. Harold Washington is currently in search for a full-time Info Tech Services Associate. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success. If you are interested in working in a fast-paced environment and enjoy working with students, consider joining our team.
DUTIES & RESPONSIBILITIES:
- Provides computer hardware and software technical support both
in person and remote, as well as provides technical support to
students, administrators, faculty and staff.
- Maintains, installs and tests software applications on computer
hardware throughout the college.
- Submits help desk tickets to assist students, administrators,
faculty and staff with technology related issues.
- Protects physical technology assets in public areas and other
settings, through ongoing equipment refresh, planning maintenance,
installation, configuration, troubleshooting, and asset inventory
management.
- Manages, tracks, and protects equipment that is designated for
use by students, administrators, faculty and staff.
- Facilitates use of equipment for various internal and external
events.
- Assembles and disassembles equipment on site before and after
classes.
- Provides limited training to audio-visual/multi-media equipment
users.
- Adheres to CCC Customer Service Excellence standards.
- Performs other duties as assigned, including, but not limited
to, adherence to after hours, emergency, holiday and/or on-call
schedule.
QUALIFICATIONS:
- Associate’s degree in Information Technology, Computer Science,
Data Processing or related area, or an equivalent combination of
education and experience, with a history of progressively
increasing responsibility and accomplishments, preferably, in a
college or comparable academic setting.
- Minimum of two years of related work experience.
- Knowledge and experience with supporting both Windows and
Macintosh platforms.
- Knowledge of all current versions of Microsoft Windows (XP,
Windows 7), all current internet browsers (IE, Chrome, Safari)
including networking concepts and general technical troubleshooting
skills.
- Sound verbal and written communication skills.
- Great team player and self-starter.
-
- Chicago residency is required for all full-time employees
within 6 months of hire.
We are an equal opportunity and affirmative action employer. Thank you for your interest in City Colleges of Chicago.
- Chicago residency is required for all full-time employees
within 6 months of hire.
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