Apple Systems Support Engineer

Employer
Grinnell College
Location
Iowa, United States
Salary
Salary Commensurate with experience
Posted date
Aug 25, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Administrative
Employment Type
Full Time
System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.

The Apple Systems Support Engineer is responsible for the management of technical systems that support the Apple endpoint computing environment. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.  
  • Bachelor’s Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]
  • At least 5 years of Apple technical support experience with macOS 10.13 through 11.0
  • At least 5 years of experience using and supporting Jamf Pro
  • Values Diversity, Equity and Inclusion

This position is eligible for remote work as defined by the College's Remote Work Policy.

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