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Academic IT Technician II

Employer
Connecticut State Colleges and Universities
Location
Connecticut, United States
Salary
Salary Not Specified
Date posted
Jan 23, 2023
Details:

Posted: January 20, 2023
Level: Community College Professional 16, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: The committee will begin the review of applications immediately. Applications must be submitted by 5:00 pm (EST) on Monday, February 20, 2023

Location:

Middlesex Community College
100 Training Hill Rd, Middletown, CT 06457
**This position is not remote**

For more information, please click on the college to be directed to their website.

CT State Community College Mission:

Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associate degrees and certificates.

CT State Community College Vision:

CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business, industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

The CSCU system commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform our world by eliminating inequities.

Anticipated Start Date:

February 2023

Position Summary:

Under the supervision of the Regional Academic Technology Manager, the Academic IT Technician II serves as the tier 2 level of support for hardware and software troubleshooting for faculty, staff, and students; resolves mid-level and delegated problems and, as necessary, escalates more complex problems to appropriate supervisors and/or senior-level support staff. Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions to support students, faculty, and staff. Shares resources and training materials to assist users; identify recurring difficulties/problems and reports on trends; updates documentation as needed. Stays up-to-date and maintains knowledge of all services offered and/or supported by Connecticut State College. Documents and tracks call received and follow up with clients until a satisfactory resolution is reached.

Incumbents must have a proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills and strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams, etc.)

Minimum Qualifications:

Bachelor’s degree, preferably in a computer technology area, and one to four years of experience in Computer System and software installation, repair, maintenance, and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Successful Candidate must have or must possess the following:
  • Computer hardware, software, related peripheral equipment, AV and media equipment, software applications, and equipment assembly and installation
  • Experience working with one or more of the following technologies: Directory Services, Email/Messaging, Identity Management, Remote Access, and Web Services.
  • Possesses working knowledge of network technologies such as DNS, DHCP, and networking protocols such as TCP/IP, 802.1x, WiFi 4, 5, 6, etc.
  • Possesses a comprehensive understanding of currently supported Windows, Mac OS, Linux, and mobile operating systems- iOS and Android.
  • Working knowledge of client virtualization with VMware, Hyper-V, or other virtualization platforms.
  • Experience in a higher education Help Desk set.
  • Experience in a K-12 or college educational environment
  • Installing, operating, adapting, diagnosing, and repairing computer equipment and software malfunctions, including complex software systems.
  • Expertise/familiarity with web conferencing tools
  • Interacting favorably with faculty, administrators, staff, and students.
  • Excellent customer service skills, including effective written and verbal communication, technical follow-through, personal organization, and task prioritization
  • Ability to apply media communications theory, including video, audio, and projection standards, practices, protocols, and procedures.
  • Strong working knowledge of installing and operating audio, video, projection, and data projection equipment in permanent and temporary installations and interfacing with computer systems.
  • Ability to calmly and confidently provide instruction and training to various clients.
  • Knowledge of wireless internet and network connectivity is needed.
  • Experience using enterprise configuration management/package deployment tools (such as Microsoft OSD/SCCM, InTune, JAMF, and/or ASM).
  • Technically fluent in Microsoft Office products- 2016-2019 and O365 and Adobe products.
  • Technically fluent in desktop operating systems- macOS, Windows, Linux, and mobile device platforms (iOS/Android).
Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to write precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:
  • Relevant professional certifications
  • CompTIA A+, Microsoft, Apple, or other industry standard technical certifications are strongly desired.
  • Experience with help desk tools such as Service Now, Footprints, Zen Desk, Solarwinds, etc.,
  • Possesses a comprehensive understanding of currently supported Windows, Mac OS, Linux, and mobile operating systems- iOS and Android.
  • Technically fluent in desktop operating systems- macOS, Windows, Linux, and mobile device platforms (iOS/Android).
Example of Job Duties:

Under the direction of the CT State College Regional Academic Technology Manager (RATM), the Academic IT Technician II is accountable for providing technically sound assistance in the installation, maintenance, and repair of computers and AV equipment and installation and updating of software, as assigned, through effective performance in these essential functional areas:
  • Functioning of the College’s computer systems.
  • Installation and configuration of computers, software, and peripherals.
  • Installation and configuration of audio-visual and computerized media systems.
  • Timely response and documented resolution to Help Desk service tickets.
  • Documentation of unique and innovative solutions to the central knowledge base.
  • Advise and assist in computer and peripheral equipment selection and operation.
In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience, and skills but is not limited to the full specifications stated in the job description.

Starting Salary:

Anticipated Salary; $60,520 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies, several retirement plans , and many choices for comprehensive health insurance . You also have access to many additional benefits to save for retirement, and protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable.

Application Instructions:

To apply, you must submit a cover letter and resume.

Incomplete applications or those submitted after the closing date will not be considered, and links to other sources to view resumes are not acceptable.

Selection Procedure:

A selection committee will evaluate application materials after the closing date. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to Interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check, and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

CSCC does not discriminate based on race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino, Director of Equal Employment Opportunity Ndagostino@commnet.edu.

CSCC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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