Service Management Systems Support Engineer

Grinnell College
Iowa, United States
Salary Commensurate with experience
Posted date
Aug 25, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Employment Type
Full Time
System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.

The Service Management Systems Support Engineer is responsible for the management of technical systems that support IT processes such as incidents, service requests and change management. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.  
  • Bachelor’s Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]
  • At least 5 years experience working with a service management platform.
  • System administrator (back end) experience managing a service management (or similar) platform. 
  • Values Diversity, Equity and Inclusion
  • This position is eligible for remote work as defined by the College's Remote Work Policy.

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