Testing Technician II-TESTS - 999371

Testing Technician II-TESTS - 999371

Position Overview:

Administers, and coordinates high-stakes testing offered through paper and pencil or Computer-Based Testing. Understands the role of secure assessment procedures in learning outcomes and academic program integrity. Coordinates, schedules, and administers national and state examinations. Provides reports for and about testing services. Demonstrate a warm and caring professional service-oriented attitude toward customers who are under stress. Interviews, trains, and schedules Testing Center proctors. This is a full-time position 40hrs/wk. We are open M-F 8AM-5PM. We do not have a remote option for this position.

Department Specific Essential Job Functions:

Supervises testing in a computer lab which involves knowledge of various types of computer/ internet-delivered exams as well as paper/pencil exams. Administers tests under standardized conditions and supervises the testing room. Troubleshoots simple connectivity failures and electronic scanning error messages. Creates spreadsheets and enters data for record-keeping and documentation using Microsoft Office products (e.g., Word, Excel, Access). Routinely handles, controls, and secures sensitive documents having monetary values in excess of $100,000.

Effectively communicates and works with the members of the public and university community. Prepares correspondence, reports, letters, memorandums, schedule appointments, and related material using word processing systems. Greets, screens and directs students and visitors in an office where the volume of public contact is high. Answers multi-line telephone, provides information to inquiries, takes messages, or directs calls. Orders, receives, and maintains office supplies, equipment requests, and testing materials as directed. Sorts and distributes incoming mail and other related testing shipments. Trains student employees. Supervises weekly Residual ACT tests. Assists the Coordinator with preparing and organizing materials for national test dates. Assists the Coordinator in maintaining an accurate inventory of test materials. Adheres to accepted test security and ethics standards. Performs other duties as assigned.

Job Level:

Scope & Impact: This position is an intermediate-level position responsible for providing a variety of clerical/administrative support, or manual labor, tasks for an office or department. This position may have minor to moderate impact on operations of multiple work areas.

Communication & Interaction : Routinely answers questions and provides information and data requested by individuals within or outside of work area.

Effective Knowledge: Ability to supervise testing in a computer lab which involves knowledge of various types of computer/ internet-delivered exams as well as paper/pencil exams. Requires a considerable amount of comfort with computer technology, logic problem-solving ability, discretion, and independent judgment. Able to meet physical demands of position which include bending, lifting, reaching, and moving to and from various work environments with testing materials. Working Knowledge of database input, creating spreadsheets, record keeping, and documentation. Effective communications skills and ability to work well with the public and university community. Attention to detail.

Problem Solving & Judgement : The job consists of repetitive manual tasks that are covered by specific procedures or close supervision.

Policy & Procedure Authority: Primarily responsible for applying organizational policies and procedures and/or determining appropriate processes to follow.

Reporting Relationships : Generally, supports a manager or director-level leader, or a specific activity or function, and reports to a senior-level administrative professional.

Qualifications Required:

Requires a bachelor's degree or 7+ years of equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.

Qualifications Preferred:

Experience in a testing environment and/or higher education setting.

Will this employee supervise others?

No, this employee will not supervise other employees.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.