Coordinator of Campus User Technology

Position Details

Position Information

Position Title
Coordinator of Campus User Technology

Pay Grade Level
G-19

FLSA
Non-Exempt

Benefits

Health, dental, vision, life, short-term and long-term disability insurance, flexible spending and dependent care accounts, health savings accounts, Michigan Public School Employees Retirement Systems, TIAA 403(b), generous sick and vacation time, paid holidays, modified summer schedule, YMCA membership, Wellness Program, tuition reimbursement and professional development support.

Department
Information Technology

Campus Location
Escanaba

Min Salary
$21.73

Max Salary
$25.57

FTE

1

Full-time/Part-time
Full-Time

Position Type
Staff

Job Summary/Basic Function

The Coordinator of Campus User Technology manages and provides support for Bay College’s campus user technology and infrastructure.This position is also responsible for ensuring all applications, hardware, and other miscellaneous user technology is maintained, under warranty, and up to date. Together with the IT Administrator I position, this position manages the operating system and application deployment platform.
The Coordinator of Campus User Technology maintains the end user technology replacement calendar for the campus and schedules any appropriate preventative or remedial maintenance necessary to ensure the proper operational health of the campus’ user technology.
This position works on campus at the Escanaba location.

Minimum Qualifications

• Associate degree in Computer Information Systems, Computer Networking, or related field
• Two years’ experience supporting Windows PCs in a managed environment
• Two years’ experience assisting users of computer systems, both over the telephone and in-person
• Experience in support and troubleshooting of both computer software and hardware, including peripherals
• Excellent communication skills, effective listener, and good time management skills are required
• Must be able to work collaboratively with students, faculty, and staff
• Ability to rapidly adjust focus based upon user needs
• This position requires a personality, temperament, and communication skills to work cooperatively with students, faculty and staff

Preferred Qualifications

• Strong background experience in computer software and hardware preferred.
• Five years of experience working in a complex IT environment assisting users via computer, telephone and in-person preferred.

Months Per Year
12

Hours Worked Per Week
40

Work Schedule
Typical hours are 8:00 a.m. - 5:00 p.m. with an hour lunch break.

Supervision Exercised

This position is charged with co-managing both support and technical student workers who provide end-user support related to campus user technology.

Supervision Received

Works under the general supervision of the Director of IT

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may be loud in areas of equipment operation.
The above statements are intended to describe the general nature and level of work being performed by personnel assigned into this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Job related functions may be performed with or without accommodations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Travel requirement

Job Duties

Job Duty

Collaborate with the IT Helpdesk Manager to set goals, objectives, and delegating work for student employees

Job Duty

Creating a supportive working relationship

Job Duty

Troubleshoots, identifies, researches and resolves technical hardware and software problems

Job Duty

Assist and troubleshoot with staff, students and faculty with their daily use of computing software and equipment

Job Duty

Utilize Microsoft SCCM to perform operating system and application deployments

Job Duty

Organize Active Directory computer objects

Job Duty

Manage support for all user technology on campus: academic and administrative workstations, iTV, VOIP end points, all associated peripherals, miscellaneous BYOD, printers, copiers, large format printers

Job Duty

Coordinate or perform routine maintenance on all computer equipment

Job Duty

Provision workstations, copiers, and all other campus user technology

Job Duty

Monitor and maintain warranties for all campus user technology

Job Duty

Test and evaluate new software programs and make recommendations

Job Duty

Analyzes end user needs and develops solutions to specific task requests

Job Duty

Install, maintain and monitor anti-virus software on all computers

Job Duty

Research and remove malware from infected computers

Job Duty

Maintains a database of hardware and software technology on and off campus

Job Duty

Responsible for preparing/arranging disposal/donation of computer equipment no longer in-service at Bay College

Job Duty

Work with all colleagues in a team environment

Job Duty

Document/continue documentation on problems and solutions

Job Duty

Document software installation/upgrade processes

Job Duty

Backup up local files on staff/faculty/administration computers

Job Duty

Restore lost or corrupted files from local back-ups/failed hardware

Job Duty

Support Café Bay point of sales system

Job Duty

Create and conduct training to individuals and groups (faculty, staff, and students)

Job Duty

Responsible for the management of local PC security privileges for campus technology users

Job Duty

Assist in management and troubleshooting the iTV infrastructure

Job Duty

Assist in routing and evaluation all incoming IT request tickets

Job Duty

Assist in troubleshooting the network

Job Duty

Assist in the cabling of network

Job Duty

Process non-marketing large format print jobs

Job Duty

Other duties as assigned

Department Information

Contact(s)

Beth Berube, Director of Human Resources
Shena Meffer, Human Resources Specialist

Contact Phone/Extension
906-217-4016

Contact Email
hr@baycollege.edu

Contact Fax
906-217-1625

Posting Detail Information

Posting Number
S115P

Posting Date
01/20/2023

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

Quick Link for Internal Postings
https://careers.baycollege.edu/postings/1433
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcript
2. Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
2. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
3. * How proficient would you rank your technology skills with various computer software applications and database management?
   • Not proficient
   • Somewhat proficient
   • Proficient
   • Very proficient
4. * How many years of experience do you have supporting end-users from an IT perspective?
   • No experience
   • 0-1 years
   • 1-3 years
   • 3-5 year
   • 5+ years