IT Client System Analyst

Position Summary:

Are you interested in a career opportunity that offers tuition assistance for yourself and dependents, great benefits package, stable campus environment, and more? Join UDiT as a Client Services Systems Analyst.

The IT Client Services Systems Analyst is primarily responsible for providing exemplary customer service in supporting University of Dayton Faculty and Staff with a wide range of technical systems and applications remotely and on-site. The position is highly knowledgeable administering systems in an Active Directory environment and using client management tools to generate accurate, meaningful reports. Communication skills and a team mentality are key to this position.

Minimum Qualifications:

Associate’s degree OR five years of experience in an IT customer support services team role preferably in higher education
Experience coordinating across multiple IT disciplines (e.g. infrastructure, networking, telecommunications, end user support, etc.)
Prior experience and sound working knowledge of Active Directory architecture and administration
Proven ability to configure and manage groups of workstations with client management tools
Knowledge and experience with workstation imaging processes and skill sets required to build, deploy and maintain images current Windows and OSX operating systems
Experience diagnosing and repairing computer hardware issues
Proficiency working with customers in an enterprise networked print environment
Excellent communication and relationship skills
Ability to communicate and build relationships at all levels of the organization including senior executives
Excellent time management skills
Ability to create technical and procedural knowledge and training resources
Self-starter, motivator and team player
Valid drivers license with low risk driving record

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s Degree
Higher Education IT experience
ITIL certification
Experience with ITSM applications
Experience in an enterprise IT environment
Industry recognized technical certification
Experience supporting Apple systems including mobile devices
Basic scripting knowledge

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.