Technical Lead, Application Management - Computing Services

Computing Services is searching for a Technical Lead for the Application Management Team. This is an excellent opportunity for someone who thrives in an interesting and ambitious work environment. You will contribute to the department by coordinating the daily operations for the Application Management Team and will provide supervision, coaching and mentoring to team members. As a liaison between business partners and computing services groups, you’ll facilitate service-related issues, configurations, or escalations. The position will focus on both leadership of the team as well as being a technical expert providing sophisticated support for applications.

Flexibility, excellence, and passion are vital qualities within Carnegie Mellon University. Inclusion, collaboration, and cultural sensitivity are valued proficiencies at CMU. Therefore, we are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

We are seeking a talented team member who is:

• Passionate about delivering high-quality service experiences that support our customers and organization
• Enthusiastic about supporting the core functions that help the university operate
• Innovative with an instinctual growth mindset and dedicated to learning and creatively applying new insights to expand the impact of the group
• Highly adaptable to the needs of our leadership and colleagues and excels at presenting with the right level of detail

Core responsibilities

• Coordinates the daily operations and provides supervision for the Application Management Team with a great level of independence and autonomy including assessing applications to identify service levels and resource needs
• Educates existing and prospective business partners on Application Management service offerings and related infrastructure services
• Collaborates with business partners and leadership to develop service roadmaps
• Provides technical mentoring and identifies appropriate professional development opportunities for staff
• Leads business partner meetings where domain expertise is required.
• Develops and validates support process for new applications; outlines steps required for application onboarding; determines feasibility and compatibility with existing systems and capabilities.
• Provides advanced technical support for applications including debugging issues, working with vendors on bug analysis and collaborating with developer/infrastructure teams to resolve issues efficiently
• Other duties as assigned

Qualifications:

• Bachelor’s Degree
• 3-5 years meaningful work experience
• A combination of education and meaningful experience from which comparable knowledge is proven may be considered.

Requirements:

• Successful background check

Are you interested in this exciting opportunity?! Apply today!

CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see Minimum Requirements to Return to Campus for details regarding the university’s current COVID-19 mitigation requirements.

Location

Pittsburgh, PA

Job Function

Software/Applications Development/Engineering

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

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