Computer Support Analyst

JOB SUMMARY:

Under routine supervision, the Computer Support Analyst schedules and performs complex computer equipment configurations and software installations, analyzes hardware and software problems and implements corrective actions, and performs Local Area Network (LAN) installations and administration.

ESSENTIAL DUTIES:

• Installs maintains, upgrades, and troubleshoots computer hardware and software associated with the university's technology infrastructure; Assists with server and Local Area Network (LAN) installation and administration; Produces documentation to aid in the computer hardware and software support on campus; Assists in the support of special projects related to the advancement of the university's technology infrastructure; Performs other duties as assigned by supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in a variety of network and computing architectures.
• Ability to handle multiple projects in a timely fashion.
• Ability to provide network support services related to the hardware and software needs of the university community.
• Ability to read and comprehend various forms, documentation, files, and information in the department.
• Proficiency to handle various office machines including but not limited to: calculator, copy machine, computer, printer, and fax machine.
• Ability to receive telephone calls, respond to inquiries, and communicate with others by telephone.
• Excellent interpersonal, communication, and organizational skills.

QUALIFICATION STANDARDS

• Bachelor's degree in computer and information sciences or a related field is required.
• A minimum of three years of experience working with daily activities associated with computer support

Niagara University affirms its commitment to equal opportunity and non-discrimination and recognizes its responsibility to provide for all employees an environment that is free of discrimination and harassment based on sex, gender, sexual orientation, gender identity, gender expression, race, color, religion, national origin, age, marital status, familial status, domestic violence victim status, pregnancy-related condition, ex-offender status, military status, veteran status, disability or any other category protected by law. 

The university also does not tolerate any actual or attempted reprisals or retaliation against an employee who raises a sincere and valid concern regarding harassment, and/or retaliation is, therefore, strictly prohibited. This statement protects and covers the conduct of all employees without regard to job title or status.