ATSU - Enrollment Services Coordinator (Hybrid)



A.T. Still University (ATSU) is seeking a non-exempt Enrollment Services Coordinator on the Kirksville, Missouri campus. This position reports to the Assistant Registrar – Enrollment Services. This position is responsible for course registration and grading processes for over 40 unique ATSU program pathways, including but not limited to, registration (residential and online), processing grades, performing degree audits for over 1,360 students annually (residential and online), recording probation statuses, processing student withdrawals, and maintenance of student academic records for approximately 3,900 students.

This position has a telecommute/hybrid work location: a combination of on campus and remote.

Applicants should submit their resume, unofficial transcripts, and a cover letter with their application.

Major Job Duties
  • Communicates with various University departments concerning enrollment and registration changes related to new, current, or former students.
  • Troubleshoots registration issues and coordinates with other departments or programs to resolve. Approximately 75,600 registration changes occur within a year.
  • Responsible for knowing and maintaining compliance with several federal regulations including Family Educational Rights and Privacy Act (FERPA), Higher Education Act (HEA), and Title IV regulations.
  • Processes approximately 3,900 student enrollments and course registration.
  • Generates related reports to provide to academic departments.
  • Distributes and collects any outstanding final grade worksheets, and processes grades.
  • Prepares degree audits (residential and online) on approximately 1,360 potential graduates annually ensuring the student has met all academic requirements for approval by Registrar – Enrollment Services.
  • Manages diploma orders, conducts research for missing diplomas, and responds to questions.
  • Processes approximately 4,200 status changes yearly including probation, withdrawal, and dismissals.
  • Responsible for accurately determining Withdrawal and Last Day of Attendance dates to ensure Title IV Return (R2T4) processes are completed timely and in compliance with the U.S. Department of Education’s regulations.
  • Responsible for manually entering 11,300 grades annually (not imported from the learning management system).
  • Performs GPA calculations and completes audits of incoming student files.
  • Provides transcripts for internal requests received via the ATSU Ticketing System for Visiting Student Application Service (VSAS), Electronic Residency Application Services (ERAS), and ATSU Admissions online programs.
  • Must work closely with Information Technology Services (ITS) to troubleshoot online registration and learning management system (LMS) and student information system (SIS) integration issues.
  • Fulfills electronic diploma copies upon student request.
  • Tracks students on extended schedules.
  • Runs reports to ensure all grades are received and posted timely.
  • Tracks that census requirements have been completed prior to releasing Title IV aid disbursements in compliance with the U.S. Department of Education requirements.
  • Responds to data requests as well as fulfilling tickets that are submitted through the ATSU ticketing system.
  • Provides support during high volume periods responding to emails and answering phone calls.
  • Ongoing training and development in the areas of: federal financial aid programs, academic records, FERPA, internal office professional development, and the annual ATSU Required Employee Education (REE).
  • Other duties as assigned.
Skills/Requirements
  • Bachelors degree
  • Customer service knowledge
  • Computer skills
  • Ability to problem solve and work collaboratively with other departments
  • Ability to effectively communicate and enforce policies in a courteous tactful manner
  • Ability to multitask and prioritize in order to meet established deadlines
  • Must be organized and able to work under pressure in order to meet goals to support admission, University academic year, and compliance deadlines
  • Ability to maintain confidential information and protect student personally identifiable information per the Title IV security regulations and FERPA
  • Expectations include clear communication, regular collaboration and cooperation with others in problem solving
  • Confident in communicating policy while maintaining a professional, courteous attitude
ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits .

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