Position Details

Position Information

Admissions Counselor

Full Time/Part Time
Full Time

Job Type

Position Summary

Under broad supervision of the Assistant Director of Admissions, the admission counselor is an energetic professional who oversees all aspects of the undergraduate and graduate recruitment and admissions program. The admission counselor is responsible for participating in student recruitment efforts and developing and meeting targeted enrollment goals in order to enroll a high quality, diverse student body. The position takes the lead and manages the computerized customer relations management system to communicate with students, process admissions, prepare reports, analyze data and assists with implementation of admissions-related policies and procedures. Develop yield events and marketing materials; outreach efforts to groups and/or individuals. The successful candidate must possess the ability to identify the interests and needs of prospective students while articulating the value of a liberal arts education. These efforts will take place both in New Mexico and nationally.

Duties and Responsibilities

•Recruit prospective students by conducting high school visits and attending college fairs through the completion, review and conversion of inquiries, applicants, admitted and enrolled students for the designated territory; Expectation is to increase applications and enrollment activity through cultivating relationships within the selected territory and accurately forecast enrollment within territory in order to meet qualitative and quantitative departmental goals;
•Develop in-depth knowledge about NMHU’s cost of attendance, financial aid and scholarship opportunities, and its academic and extracurricular programs and articulate these programs in a consistent manner with the NMHU’s strategic plan to prospective students, their families, guidance counselors & the community;
•Coordinates and implements various recruitment programs and marketing strategies for territorial or local on-site admission programs and special events relating to targeted freshmen, transfer, or under-represented groups in the fulfillment of recruitment enrollment efforts and in providing special outreach services in the community and state;
•Assist with the daily operation presentations, meeting with prospective students and families, on/off campus events, campus tours, community events;
•Coordinates university participation of faculty, staff, and alumni for national and local college recruitment fairs; coordinates event-specific organizational aspects, promotional materials and information from the university and its colleges, educational programs and degrees;
•Review and process undergraduate admission applications in the Customer Relations Management ( CRM ) system, make recommendations for admission, track prospect and applicant data in the CRM, and provide data as needed for reporting;
•Coordinate email, social media and phone call campaigns, some evenings and weekends required;
•Work closely with staff and faculty across campus to ensure a seamless transition for entering students;
•Assist with departmental activities as needed and participates in university wide events;
•Participates in various campus committees and state and regional professional organizations;
•Benchmark national recruitment best practices and continuously implement new initiatives;
•Performs other miscellaneous job-related duties as assigned.

Minimum Job Requirements

•Bachelor’s degree in any field;
•Two (2) years’ experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint); Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox);
•Two (2) years admissions and/or customer service experience;

Preferred Qualifications

•Prior experience as an admissions counselor;
•Prior experience working in higher education (student experience will be considered);
•Knowledge of New Mexico Highlands University and its programs;
•Knowledge of post-secondary financial aid and admission procedures;
•Experience working independently and with a high level of accountability;
•Prior experience delivering presentations to large and small audiences.

Special Conditions for Eligibility

•Must be willing to travel extensively September-December, Januaryrere-May;
•Must be willing to work some evenings and weekends, as required by the position;
•Must possess and maintain a valid driver’s license;
•Must be able and willing to operate a University vehicle.
•An admissions counselor must be enthusiastic, people-oriented, and enjoy working with high school and college students as well as parents and guidance counselors. He/she must have an ability to communicate effectively (both in oral and written form) to inspire interest in New Mexico Highlands University with prospective students. The successful candidate should have exceptional organizational skills, be willing to work as part of a team in a fast paced, goal driven environment, and maintain a positive attitude.

New Mexico Highlands University has implemented a mandatory COVID -19 vaccine requirement for NMHU students and employees. For detailed information, visit Coronavirus ( COVID -19) information – New Mexico Highlands University (nmhu.edu)

Knowledge, Skills, and Abilities

•Proficiency using computers and related IT equipment, including, but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and SharePoint); Acrobat Pro, Google Docs, Web browsers (Google Chrome, Internet Explorer, Mozilla Firefox), university administrative databases (Banner, Customer Relations Management ( CRM ), Banner Document Management System ( BDMS ), Transfer Equivalency Management System, People Admin);
•Proficient user of laptop computer, projector, and cell phone;
•Must be creative, self-motivated and have the ability to work independently;
•Ability to present oneself with a professional presence and demeanor;
•Ability to maintain confidential information and inquiries with discretion;
•Ability to maintain exceptional customer service and people skills;’
•Knowledge of customer service standards and procedures;
•Ability to display a keen attention to detail and produce desired results;
•Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community;
•Ability to develop and deliver presentations;
•Ability to communicate effectively, both orally and in writing;
•Knowledge of programs/services available to university students;
•Knowledge of community outreach practices;
•Ability to process computer data and to format and generate reports;
•Ability to interpret, adapt, and apply guidelines and procedures;
•Ability to investigate and analyze information and draw conclusions;
•Knowledge of electronic calendar systems for meetings, conferences, and travel;
•Strong organizational skills, and ability to organize workload to ensure deadlines are met; schedule work assignments in order of priority and date received;
•Proven abilities regarding attention to detail, follow-through, and dependability;
•Strong verbal and written communication skills; capable of establishing a courteous and professional rapport through distance communication tools;
•Must exhibit excellent public speaking skills;
•Ability to maintain student records in a robust customer relations management system;
•Demonstrated experience and knowledge of social media platforms including (but not limited to) Facebook, Snapchat, Twitter and Instagram;
•Willingness and ability to travel extensively including evenings, overnight stays and weekends during travel season;
•Ability to work in a fast-paced, cross functional, matrix team environment.
•NMHU is committed to attracting culturally and professionally diverse faculty and staff who engage our students by providing a rich and fulfilling curricular and co-curricular experience. Diverse, bilingual and multilingual candidates are encouraged to apply.

Physical Demands

•Extensive driving hours when required to travel;
•Walking for extended periods of time, providing campus tours when required;
•Constant sitting for extended periods of time;
•Repetitive hand motions and prolonged use of computer;
•Kneel, bend, reach and stoop;
•Must occasionally lift and/or move up to forty (40) pounds.

Working Environment

•Work is normally performed in a typical interior/office work environment;
•During peak times, campus tours will be required;
•During peak times, working offsite to visit high schools and college will be required;
•Proven ability to stay organized and multi-task with shifting priorities and interruptions; demonstrated ability to work effectively under deadline pressure and as part of a team; ability to work collaboratively.

Pay Rate

Work Location/Campus Center
Las Vegas, NM Campus

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.

For disabled access or services call 505-454-3242 or email hr@nmhu.edu

Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW

Posting Detail Information

Posting Number

Open Date

Close Date

Open Until Filled

Special Instructions to Applicant

A complete online application must include: 1) Letter of interest/cover letter; 2) Resume; 3) Names, telephone numbers and email address of three (3) Professional references in application; 4) Unofficial copies of transcripts. Candidates who are invited for on-campus interviews will be required to submit official transcripts. References will be contacted in conjunction with on-campus interview. Upload required materials with online application. For disabled access or services, call (505) 454-3242 or contact Human Resources at hr@nmhu.edu NMHU IS AN EQUAL OPPORTUNITY EMPLOYER

Quick Link
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
    • Agency Referral
    • Advertisement/Publication
    • Personal Referral
    • Website
    • Other
  2. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  3. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  4. * Please describe in detail how your background and experience would be applicable for this position in a College/University setting

    (Open Ended Question)

  5. * Provide examples of how you handled difficult situations with those you have worked with.

    (Open Ended Question)

  6. * Tell us how you maintain constant performance while under time and work load pressures.

    (Open Ended Question)

  7. Are you available to work in the evening (6 pm to 10 pm)?
    • Yes
    • No
  8. Are you available to work weekends?
    • Yes
    • No
  9. What is your Philosophy for serving students?

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Cover Letter/ Letter of Interest
  2. Resume
  3. Unofficial Transcripts Conferring Required Degree
Optional Documents

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