SENIOR STUDENT SERVICE COORDINATOR #00084118

Hiring Department

Student Support and Community Standards

Application Deadline
Open Until Filled

Full Time/Part Time
Full Time, Benefit Eligible

Salary
Minimum $52,223.00 / annually

Job Description
Student Support and Community Standards seeks a motivated individual to manage the EdSights student success and retention chatbot technology platform and to coordinate campus-wide outreach and intervention services for struggling and at-risk students. This position works closely with the Director to coordinate cross-functional collaboration with subject matter experts to facilitate interventions with students related to academic, engagement, financial, and well-being factors supporting student success and retention.

This position has oversight for the EdSights chatbot platform and is responsible for collecting, maintaining, analyzing, and synthesizing data to provide meaningful insight and measure milestone success. This position is responsible for the timely delegation, tracking, and direct support through interventions with at-risk students. The successful candidate will utilize best practices and evidence-based strategies to guide efforts that serve to enhance student success and retention. The position is responsible for engaging campus-wide stakeholders, ensuring optimal use of the EdSights technology, and aligning operational processes to drive success.

Key responsibilities

• Responsible for management and operation of the EdSights technology platform
• Leverage EdSights and other student data systems to coordinate comprehensive outreach and intervention support tailored to struggling and at-risk student needs
• Develop annual outreach and intervention framework in collaboration with EdSights and key campus partners aligned with best practice in student success strategies
• Collect, maintain, analyze, and synthesize data for comprehensive analysis and reporting on key metrics and milestone success
• Coordinate with Undergraduate Education to integrate EdSights risk data into Starfish
• Assist with supervision and mentoring of student staff to facilitate outreach and intervention with students
• Utilize technical expertise, judgment, and precedence to make recommendations to enhance EdSights efficiency and effectiveness
• Establish and maintain strong collaborative partnerships with campus stakeholders and EdSights team
• Other duties as assigned

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Master’s degree in Business, Management Information Systems, Information Technology, Student Affairs, Social or Behavioral Science, Higher Education, Human Services, Communications or related field or the equivalent of three years of progressively responsible work/experience in a similar position or combination of education and experience that provides the preferred knowledge and abilities
• Strong communication and interpersonal skills
• Strong organizational and project management skills
• Ability to coordinate and collaborate effectively with campus-wide partners
• Excellent time management skills
• Experience in higher education
• Experience coordinating student support and intervention services
• Experience leading a group, team, or committee and working with diverse populations
• Experience with grant writing and technology management
• Experience with data analysis, visualization, and predictive modeling
• Knowledge of current and emerging student success and persistence factors in higher education