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Director, Counseling and Psychological Services (Administrator III), Counseling and Psychological

California State University, San Bernardino
California, United States
Salary Not specified
Date posted
Jan 12, 2023

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Position Type
Administrative, Student Affairs, Counseling
Employment Level
Employment Type
Full Time

Director, Counseling and Psychological Services (Administrator III), Counseling and Psychological Services
California State University, San Bernardino

Job No: 515383
Work type: Management (MPP)
Categories: MPP, Administrative, At-Will, Full Time


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:
  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want

Department Summary

CSUSB's Counseling and Psychological Services supports the university mission of academic success and social justice through promoting the mental well-being of CSUSB students, the campus community, and the surrounding region. This is achieved through mental health counseling, advocacy, and outreach and consultation in a safe, supportive, and culturally informed environment.

Job Summary

Under the general oversight of the Vice President for Student Affairs, the Director of Counseling and Psychological Services will provide administrative oversight, leadership, and direction for the Counseling and Psychological Services department. The Director of Counseling and Psychological Services will manage the department's fiscal, physical, health-care risk management, and personnel resources, being the primary decision-maker regarding the allocation of psychological resources to address student emotional needs and overall wellbeing. The director will also supervise the campus' Sexual Assault Survivor Advocate.

Responsibilities include, but are not limited to:
  • Ensure compliance with Federal, State, California State University, local, and professional standards, regulations, procedures, and practices, while creating an environment that provides continuity of care.
  • Draft, recommend, and administer policies and procedures on the campuses of the California State University San Bernardino (encompassing the San Bernardino and Palm Desert campuses); carry out the standards of the International Accreditation of Counseling Services (IACS); and maintain the cooperative nature of the interactions between the health, health education, and counseling components. Additionally, the Director of CAPS will collaborate and contribute to campus wide efforts (from ideation to program execution) that address GI 2025 priorities, including student basic needs and well-being, and additional efforts to support student retention and student success. The Director of CAPS will partner with the leadership of the Student Health Center in the operation and maintenance of the Student Health Center building and its key functional and technological infrastructure, including policies and procedures for building security, development, and implementation of long-range plans for building maintenance and repair, and planning for growth in services to align with student enrollment.

  • Lead all CAPS programmatic efforts that continue to serve and respond to student mental health needs that embraces multicultural diversity. The Director of CAPS will oversee CAPS student services, comprised of short-term, individual, couples' and group counseling that assists students with a wide range of concerns and developmental/transitional issues; makes appropriate on- and off- campus referrals; facilitates development and delivery of campus outreach activities that promote mental health and wellness through direct programming and services to students through workshops, presentations and programs; develops MOUs with local agencies to provide augmented services; develops and implements culturally competent services; explores and implements innovative ways to deliver effective services; oversees the development and implementation of the student mental health emergency response protocol to university crises; maintains technological currency and provides administrative support to the implementation of the electronic medical record keeping system.

University and Community Relations:
  • Serve as a member of the Campus Assessment, Response and Education Team (CARE) and as a Senior Staff In-Charge (SSIC), providing 24/7 response services related to student mental health services. The incumbent will oversee the development and delivery of workshops, presentations and programs in support of student mental health and wellness to the university community; provide education to the University regarding legal and other policy issues related to providing and delivering mental health services; establish and maintain collaborative working relationships with the University Police Department, Housing & Residential Life, Basic Needs, Student Conduct & Ethical Development, other applicable campus entities, faculty, staff, administrators and community agencies to assure adequate provision of mental health services that support student development, academic achievement and study success; manages referrals; provides consultation to faculty, staff, administrators, parents, and other involved parties to address concerns related to student mental health; develops and implements multicultural initiatives.
  • Steward collaborative campus and community partnerships to increase access and awareness of mental health services for the CSUSB community. The incumbent will identify opportunities to work toward comprehensive and holistic services to expand and strengthen programs and services.
  • Develops and implements multicultural initiatives; engages in fundraising activities and development of additional revenue streams; maintains contemporary core competencies related to this position by attending conferences, completing continuing education units, reviewing pertinent literature, participating in professional associations, and engaging in other professional development opportunities; participates in the Division of Student Affairs and University committees; provides training and presentations for the University community; other duties as assigned.

  • Actively participates in and contributes to staff planning and evaluation of services, manage the recruitment and supervision of all CAPS employees, promote and create opportunities for professional development and complete performance appraisals. The incumbent will provide clinical consultation to professional staff; oversees the duties of the training coordinator over the trainee/intern program; oversees the duties of the campus advocate over the peer violence prevention program.

  • Oversees the assessment of CAPS; evaluates the quality and effectiveness of programs and services; implements best practices in the field guided by a holistic and integrated health approach; conducts research for quality improvement; implements appropriate strategies for optimal operational efficiency; makes modifications in response to changing student and University needs; compiles data for annual reports and other reporting requirements.

Student Services Delivery:
  • Provides direct counseling services.
  • Other duties as assigned.

Employment Status: Full-time, At-Will, 'Exempt' position, included in the Management Personnel Plan (MPP).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on October 19, 2022.

Work Schedule
  • Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

Key Qualifications
  • Appreciation and commitment to diversity, equity, and inclusion, with demonstrated efforts in striving cross-cultural humility.
  • Experience in clinical and/or outreach work with diverse student populations.
  • Experience designing well-being and mental health initiatives that incorporate multicultural diversity, inclusivity, and social justice principles.
  • Demonstrated innovative and effective leadership practices that embraces diversity, equity, and inclusion.
  • Possess experience in the provision of counseling services within a college, university, or equivalent setting, demonstrating leadership over operations and procedures, implementing and maintaining compliance of policy and procedures, and experience developing innovative strategies to improve service delivery to benefit student well-being.
  • Experience with crises and emergency situations, with the ability to collaborate and provide efficient and effective communications.
  • Experience in training and supervision clinical staff within the mental health field.
  • Ability to manage fiscal and personnel resources to effectively serve students and the campus community.
  • Experience conducting process and outcome-based program evaluations, interpreting findings and developing plans to programmatically respond to evaluation data.
  • Proven ability to effectively collaborate with others and promote teamwork to optimize effectiveness/
  • Knowledge of electronic medical record systems.
  • Knowledge of related accreditation and certification requirements (e.g., IACS).
  • Exceptional interpersonal, group facilitation, program development, verbal, and written communication skills.

Education and Experience
  • A Master's degree in Clinical Psychology, Counseling Psychology, Counseling or Rehabilitation, Social Work, Marriage and Family Therapy, or related behavioral sciences field from an accredited institution.
  • Must be professionally licensed in the mental health field in the State of California.
    • Valid license to practice as a Psychologist in the state of California, or if licensed in another state, eligible for reciprocity per CA Business and professions Code Chapter 6.6 Article 3 § 2946 and must be licensed in California within one year of employment.
  • Minimum of five years management and direct clinical experience in a higher education setting.
  • Experience in crises management and related areas of focus.
  • Valid state issued driver's license and mandated state insurance liability coverage.

Preferred Qualifications
  • Doctorate in clinical or counseling psychology or mental health discipline is preferred.
  • Working knowledge of CSU human resources, payroll, budget, and related administrative processes and procedures.
  • Knowledge and expertise in applicable laws, rules, guidelines, and best practices relevant to a university counseling center.
  • Successful grant writing and implementation experience.


Anticipated Hiring Range: $10,250 - $10,917 per month

Classification Range: $6,250 - $18,750 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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