CRM Specialist

CRM Specialist

Job no: 530703

Work type: Classified Staff

Location: Eugene, OR

Categories: Computer and Information Science, Data Science

Department: Division of Graduate Studies
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0

Review of Applications Begins

November 28, 2022, position open until filled

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:

• A cover letter in which you clearly describe how your knowledge, skills, and abilities prepare you for the job responsibilities and requirements outlined in the job announcement.
  
• A resume of your educational and professional work experience.
  
  Department Summary
  
  The Division of Graduate Studies serves as the institutional home for all graduate students and is the administrative office with ultimate responsibility for policy and procedures relevant to graduate education and graduate students. The Division provides cross-disciplinary experiences, funding, and professional development; advocates for graduate students; and partners with programs for student success. Its programs and services affect nearly 4,000 graduate students and 135 graduate degree programs. The Division's core purpose is to promote graduate education by fostering excellence, innovation, and inclusiveness across all graduate programs.
  
  Position Summary
  
  At the direction of the Division's leadership team, the CRM Specialist oversees data operational activities, including managing implementation, processes, trainings, and procedures of the Division's Constituent Relationship Management (CRM) and graduate student and program analytics. This position applies data analytic and business process expertise to support the functionality of and configure CRM-related solutions, reporting, and analysis of CRM data.
  
  The CRM Specialist maintains best practices and data standards to continually improve processes and outcomes. They collaborate with Division staff, graduate programs/colleges, UO Information Services, and other university stakeholders to develop and refine processes and CRM functionalities.
  
  The CRM Specialist must possess/develop an understanding of processes, needs, and technical systems that support the Division, communicating and collaborating effectively across multiple organizations and departments. This position will assess business needs and translate them into relevant solutions, document systems, and technical requirements, as well as configure/maintain Division data systems and triage with UO Information Services on enterprise data integrations. The CRM Specialist works alongside colleagues on complementary projects that require knowledge specific to this position while incorporating skill-sharing and collective problem-solving.
  
  Minimum Requirements
  
  This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
  
  Professional Competencies
  
  
• Ability to interface/integrate campus-defined operating system(s) with software and other systems.
  
• Ability to evaluate existing and proposed systems and recommend upgrades and/or modifications.
  
• Knowledge of database design, structure development, features, operations, programming, and data access principles.
  
• Basic HTML abilities.
  
• Knowledge of system management and security/control procedures.
  
• High-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment.
  
• Strong problem-solving, critical thinking, and analytical skills. Ability to recognize situations that warrant initiative and move forward with resolving issues, problems, or situations.
  
• Excellent verbal and written communication skills with the ability to articulate complex issues and communicate clearly and interact effectively with students, faculty, and staff from a broad range of programs and disciplines.
  
  Preferred Qualifications
  
  
• Demonstrated data analytics experience, including leveraging data from multiple data sources, developing reports, data visualizations/modeling, and data stewardship/integrity.
  
• Demonstrated experience in building and maintaining data transformations using SQL.
  
• Excellent communication (written and verbal) with the ability to explain complex technical topics to non-experts.
  
• Proven ability to participate as a member of a diverse team in a collaborative environment.
  
• Bachelor's degree from an accredited institution, preferably in computer science, engineering mathematics, telecommunications, or a related technical field, OR equivalent technical training and/or experience.
  
  FLSA Exempt: No
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/530703/crm-specialist
  
  
  
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