Tutoring Coordinator

Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida, and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace, and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 10,700 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 32,700 students in total enrolled with the University around the world.

The Opportunity:

This role provides oversight and planning for tutoring functions across all colleges. The coordinator works with faculty members, tutors, students, advisors, and staff to identify and meet tutoring needs. The coordinator must meet currently identified needs and also plan and recommend needs for future tutoring support.

• Create and implement tutoring best practices. Do a review of other universities programs to recommend and implement center best practices and an innovative training program.
• Oversee all aspects of the ERAU Prescott Tutoring Center including hiring tutors, overseeing systems to schedule and track appointments, and preparing status reports.
• Address student and faculty member needs with appropriate tutoring solutions. Coordinate with faculty members to identify and hire tutors for specific discipline needs.
• Hire tutors for on-going support and coordinate schedules and timesheets to meet needs.
• Provide orientation and ongoing training to tutors to ensure FERPA compliance in addition to tutoring best practices.
• Evaluate tutor performance and provide regular feedback for improvement. Research best practices, propose a plan, and implement group peer instruction opportunities for courses with high D, F, W, AU rates.
• Propose and monitor budget for Center and provide usage reports on a regular cadence.
• Prepare usage reports tracking services requested and provided, such as, number of students tutored, and type of tutoring provided.
• Recommend solutions to new need identification.
• Design and distribute marketing materials in order to increase awareness and use of the Tutoring Center.
• Review student and faculty feedback, address issues, and provide guidance to tutors to improve service levels.
• Develop and update systems such as SharePoint and Trac.Cloud that support scheduling requests and data collection.
• Identify software, hardware, and other tools and space needs and propose lay out based on tutoring best practices.
• Prepare and maintain standard operating procedures for tutoring process, policies, and guidelines.
• Work with counterparts at Daytona Beach and Worldwide to better tutoring services.
• Serve on committees as needed.

ERAU benefits include:

• Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 4% of employee contributions
• Two BCBS health plans – PPO and high deductible plan with a health savings account
• Tuition waivers for employees, spouses, and dependent children
• Use of various campus services: fitness center, library, mailroom and enjoy observation flights

Qualifications

Required Education :

Bachelor’s degree. Area of study: education or related field

Required skills, knowledge, abilities:

• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Tutoring and testing best practices
• Management and leadership of student employees
• Budget management

Required minimum number of years work related experience

1-3