Technology Support Specialist
- Bucknell University
- Pennsylvania, United States
- Salary Not specified
- Posted Date
- Jan 9, 2023
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Employment Type
- Full Time
Technology Support Specialist
Job No: 497251
Position Type: full-time
Location: Lewisburg, PA
Categories: Other, Library & IT
Working collaboratively with fellow members of Library and Information Technology and functional area leads, the Technology Support Specialist provides technical support for faculty, staff, and students via phone, email, and in-person to address higher level, complex issues. This will include working with Windows and Apple laptops and desktops, iOS and Android devices, software packages (Google suite, Adobe, etc.), and our ticketing system.
The primary goal of this position is to provide customer-centric, responsive and high quality technology services to our campus community beyond routine technical knowledge. To that end, the Technology Support Specialist will possess a solid blend of both customer service and technical acumen. Communicating to our customers in a confident, patient and professional manner will be key to the daily work.
This is a full-time, 12-month, exempt, benefits eligible position.
Three years of related experience, or an equivalent combination of education and experience
Working knowledge of Windows hardware, software, and operating systems.
Ability and enthusiasm for learning new technology tools, operating systems, applications, etc.
Strong written, oral, and interpersonal communication skills are a must, as are excellent coordination and organization abilities.
Strong customer service perspective and a keen interest in providing high-quality services to the campus community
Experience supporting PC hardware and Windows in an enterprise environment
Proficiency with Apple hardware and OS
Work experience in higher education
Experience supporting end users
Ability to lift and carry 30 lbs
Ability to sit and stand for up to two hours
Ability to go to client workstations on campus
This position is full-time, benefits eligible, staff exempt position.
This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.
This is a Staff exempt position with a hiring range of $47,760 - $59,700. The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.
Eligible full- and part-time employees are compensated beyond base salary through our total
rewards package that includes (but is not limited to) -
- flexible scheduling options determined by role;
- medical, prescription drug, vision, dental, life, and long-term disability insurance options;
- an outstanding 10% employer contribution to your retirement plan (no contribution requirement
for non-exempt positions);
- generous paid time off, including vacation and sick time, a community service day, and 19 paid
holidays (including two full weeks off for Winter Break!);
- tuition remission, exchange and grants for the employee, spouse/spousal equivalent, and
children (with credit for full-time, benefits eligible employment at other institutions of higher
- a comprehensive employee wellness program including program incentives;
- a myriad of other benefits, including parental leave, an employee assistance program, fitness
center membership, and the power of your Bucknell ID card
To learn more about Bucknell's benefits, click here! (*Eligibility criteria and waiting periods may apply.)
Diversity, Equity & Inclusion:
Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.
For a full position description, please contact HR-Recruitment@bucknell.edu. Applications require a cover letter, resume and references and will only be accepted online through Bucknell's career site (jobs.bucknell.edu).
To apply, visit https://careers.bucknell.edu/en-us/job/497251/technology-support-specialist
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