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Retention Specialist, Transportation Technology

Community College of Philadelphia
Pennsylvania, United States
Not specified
Posted Date
Jan 9, 2023

Community College of Philadelphia

General Description
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

The Transportation Technologies (TT) Retention Specialist is responsible for providing day to day participant support for students participating in Community College of Philadelphia's (CCP's) Work-Based Learning Strategy, including the Auto Tech Apprenticeship Program, in the Transportation Technologies department. Reporting to the Department Chair in the Transportation Technologies Department, in the Division of Business & Technology, the TT Retention Specialist also works closely with the Auto Tech Work-Based Learning and Apprenticeship Coordinator and the Workforce and Economic Innovation Division to support the College's expanded Automotive Technology Programming. The TT Retention Specialist is responsible for providing case management and supportive services to students and Apprentices, as well as collecting and reporting program data, and maintaining communication between departments and with external program partners.

The Transportation Technologies Department's Work-Based Learning Strategy will be developed to include internship and employer-based opportunities for both full-time and part-time students in the Automotive Technology Programs, working with a number of employer partners throughout the region. The Auto Tech Apprenticeship Program ( ATAP ), will utilize a group sponsorship model, in partnership with small to medium sized auto dealers and maintenance and repair shops located throughout the Philadelphia region, to meet the training and employee needs of these smaller businesses. The Work-Based Learning Strategy and the ATAP aims to build on the College's significant partnerships in the region's automotive industry to continue to develop a robust automotive technician training and career pathway.

The ideal candidate for this position is proactive, detail oriented, an excellent communicator, flexible, positive, and a team player who has experience working with students to promote their success.

This is a temporary, grant-funded position. Employment is based on the continuation of grant funding. #ID23

Specific Responsibilities
  • Oversee recruitment, selection, and all registration and application processes of new students and Apprentices for the Automotive Technology Work-Based Learning and Apprenticeship Program opportunities.

  • Serve as primary point of contact for students and Apprentices.

  • In collaboration with Transportation Technologies Department Chair and Auto Tech Work-Based Learning and Apprenticeship Coordinator, provide an orientation/onboarding to all students in work-based learning and apprenticeship cohorts.

  • Provide individualized case management to students and Apprentices, identify barriers to program success and completion, collaborate with team members and external resources to provide supports and solutions.

  • Provide "high-touch" academic coaching to students. Refer to appropriate CCP departments and/or faculty, or external resources when needed.

  • In collaboration with appropriate team members, work with Department Head to identify a tutor and instructor for all required courses.

  • With Transportation Technologies Department Chair, work closely to review each student's guided pathway and coursework to identify and monitor course sequence; connect students and apprentices with their assigned advisement plan and track individual student and apprentice guided pathway charts and course sequences for each student.

  • Build relationships with and advocate for students, helping them successfully navigate the College systems, connecting to resources and identifying or providing supports (including peer support) at learning lab and others as needed.

  • In collaboration with Transportation Technologies Department Chair and Apprenticeship Coordinator, collect all required data utilizing required and created sources, prepare written reports on pertinent data for internal and external partners when required.

  • Maintain FERPA documents of all apprentices, all OJL (on-the-job learning) competency documents, credential documents, and prior learning credit documents in excel sheets to be updated each semester.

  • Maintain strictest standards of conduct and confidentiality regarding student records in compliance with FERPA (Family Educational Rights and Privacy Act of 1974, as amended), Veteran's Administration, Title IV, PA Act 48, 114 and 335.

  • Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

  • Compile program data and prepare grant reports as needed concerning program outcomes to College leadership and funding partners.

  • Perform assigned duties in a manner consistent with the mission, goals and core values of the College.

  • Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

  • Perform other duties as assigned.

Minimum Qualifications
  • Bachelor's degree in an applicable academic discipline or related field of study required. Any and all degrees must be from a recognized institutional accreditor.
  • At least one (1) year of work experience in workforce development, career coaching, student support services, and/or transportation technologies required.

  • Excellent organizational, communication and time management skills required.

  • Demonstrated proficiency utilizing MS Word, PowerPoint, and Excel required.

  • Excellent written and verbal communication skills required.

  • Strong attention to detail and accuracy required.

  • Ability to manage multiple projects simultaneously; ability to prioritize tasks, meet deadlines and maintain flexibility required.

  • Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds required.

Preferred Qualifications
  • Basic knowledge of pre-apprenticeships and apprenticeships preferred.

  • Prior experience working with internal and external partners in the development and implementation of training programs preferred.

  • Prior experience managing, tracking, and reporting on data preferred.

  • Proficiency utilizing Destiny One or Banner and/or alternative cloud based data tracking systems preferred.

Work Location
Main Campus

"Success Starts Here" is our message to the Philadelphia community - and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Our benefits include:

  • 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
  • College-paid life and disability insurance
  • College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
  • College operates on a 4-day work week during the summer months (off on Fridays)
  • Most employees work from home one day each week
  • Tuition remission (for classes at the College)
  • Forgivable tuition loan (for classes at any accredited academic institution)
  • 403(b) retirement plan with 10% College contribution
  • Health care and dependent care flexible spending accounts
  • Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Special Instructions to Applicants

Interested persons should complete an online application.

  • Cover letter of interest and CV/resume REQUIRED .
  • Name and contact information for three (3) references REQUIRED .
  • Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
  • Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.

Salary Grade or Rank

Salary Range
$41,208 - $54,601

Job Posting Open Date

Type of Position
Administrator - Temp

Employment Status
Required Documents
  • Resume
  • Cover Letter/Letter of Application
  • Optional Documents
  • References


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