Coordinator - Student Staffing

Coordinator for Student Staffing

 

This position serves as the Coordinator for student staffing, which includes managing the front desk operations and staffing process for all on-campus communities as well as assisting in the planning, recruiting, and hiring of office assistants and resident assistants within Residential Education. This role also manages performance management for desk assistants and office assistants, as well as the scheduling of front desk facilities.

 

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Provide indirect supervision, guidance, development, and support to in-hall staff managing front desk and office assistance
• Manage all front desk and OA scheduling throughout the academic year including summer conference and housing operations
• Serve on the Resident Assistant and Graduate Assistant recruitment and selection implementation teams, assisting in the coordination of application processes and group process/interview weekend
• Develop and implement consistent forms, policies and procedures in conjunction with Residential Education staff and coordinate appropriate forms with other units
• Contribute to departmental and divisional work through attendance and engagement at staff meetings, trainings, and events.

 

OPPORTUNITIES FOR LEADERSHIP:

Departmental Student Staffing Structure Direction

Alongside the Assistant Director for Student Staffing, this role will work to evaluate and consider current student staffing structures and purposes to ensure the departmental mission and vision are being supported. Considering the staffing budget and student employment policies, there is a need to focus on how we are maximizing staff resources.

 

Evaluate and Enhance Front Desk Operations

Front desks are a critical opportunity to provide resources, support and real-time engagement to residents of our communities. The Coordinator will work to engage in reviewing the current service model, and seek to find ways to ensure that service is being maximized and students are receiving the care and energy they expect and deserve. In collaboration with Housing and Facilities staff, a review of the facility needs, and key organization will be necessary for a consistent service and experience.

 

Participate in Solution Oriented Thinking to Assist in Staff Training

The Department of Residential Education has over 300 undergraduate staff members who have a responsibility for carrying out front desk and office assistant tasks. The Coordinator will work to facilitate effective ways to not only initially train staff, but provide ongoing resources and reminders to promote consistency across operations.

 

 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

Collegial team-player who actively builds authentic and mutually beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.

 

Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment.

 

Dedicated Housing Professional, who is interested in advancing their career in the field of Housing and Residential Life and has an understanding or the demands and challenges of working in this area.

Deep appreciation for the educational and social value of a diverse community and a demonstrated commitment to inclusive and accessible programs, services, events, and experiences.

 

Does not begin with no but is willing and able to say it with kindness when appropriate and necessary.

 

Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time –a reality that is ever-changing.

 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:

 

Staffing & Scheduling (40%): Develop, implement, and evaluate recruitment and selection processes for undergraduate Desk Assistants and Office Assistants; Execute selection of these roles and assist and support in-community staff in their supervision and performance management; Manage all front desk and OA scheduling throughout the academic year including summer conference and housing operations; Organize the summer application process in collaboration with AD for Conference Services for all student staff roles

 

Recruitment & Program Support (30%): Attend weekly departmental staff meetings; Serve on the Resident Assistant and Graduate Assistant recruitment and selection implementation teams, assisting in the coordination of application processes and group process/interview weekend; Assist in the scheduling and management of calendars for campus and conference recruitment activities; Manage the budget expenditure tracking for recruitment and selection activities for student staff roles; Participate in the recruitment and candidate evaluation at all levels of the department

 

Policy (20%): Develop and implement training for all Desk Assistants prior to the start of their work in conjunction with the Residential Education training team, and appropriate positional supervisors; Oversee policies and protocol related to key rental, community access, and other critical areas of community safety in conjunction with ADRO; Develop and implement consistent forms, policies and procedures in conjunction with Residential Education staff and coordinate appropriate forms with other units; Serve as a member of the Department's safety committee to implement campus wide safety initiatives; Manage required certifications for Desk Assistants and Office Assistants through Moodle

 

Quality Control (5%): Ensures every aspect of [programmatic/administrative /financial/facility/etc.] outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year.

 

Other Duties as Assigned (5%): Coordinates special projects and travel arrangements; other duties as assigned by the Assistant Director for Student Staffing or Associate Director for Residential Operations. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

 

MINIMUM QUALIFICATIONS:

• Master’s Degree
• 1 or more years of experience working within higher education setting

 

DESIRED QUALIFICATIONS:

• Master’s Degree in College Student Personnel, Higher Education Administration or a related field
• Experience with student staffing and scheduling
• Experience with front desk operations and key management

 

APPLICATIONS:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by February 3rd.  Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. One of the professional references needs to be your most recent supervisor. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

 

SPECIAL REQUIREMENTS/EXPECTATIONS:

 

Ability and willingness to work frequent evening and weekend hours.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of emergency or closure.

   

Additional Job Description:

 

 

Special Instructions:

Please provide resume, cover letter, and three professional references including name, title, phone number and e-mail address. A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.
Please attach ALL required documents under the "Resume/CV" section of your application.

   

Posting Date:

January 9, 2023

   

Closing Date (Open Until Filled if No Date Specified):

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

 

   

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu