Assistant Director

Requisition ID: req4941

Job Title: Assistant Director

Department: Enrollment Services Operations

Location: Columbus Campus

Employment Type: Administrator/Executive/Manager

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: 75,000.00 - 75,000.00

Schedule:

Job Description:

Position Summary

The Assistant Director of Integrated Systems (IS) is a temporary position responsible for various Academic Records, Admissions, Financial Aid, and Registration platforms and integrations. The person in this role serves as a member of the Enrollment Services Operations Leadership Team. This individual will supervise a team of project administrators, functional analysts, and system specialists and is responsible for managing the framework that supports applicant and student records, financial aid, and registration systems. The Assistant Director of Integrated Systems contributes to and leads projects to update, improve, and/or create systems and processes designed to respond to governmental and institutional requirements and/or improve the student experience. The role will regularly troubleshoot and resolve discrepancies and inaccuracies, exercise strong verbal and written communication skills, as well as a focus on attention to detail.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Leading Teams, Delegation & Empowerment, Planning & Organization, Quality Orientation, Communication

ESSENTIAL JOB FUNCTIONS

Integrated Systems Process & System Management

Maintains a deep understanding of the ways in which the individual parts of the Student Information System (SIS) work together, and the way the SIS integrates with the other enterprise systems used by the College. Plans and directs staffing and delivery of services, with a strong focus on application, CRM, and student information system functions and management. Assists with departmental and College planning; develops, maintains, and evaluates unit action plans to facilitate student access, success, retention, and goal attainment from a systems perspective. Implements continuous process improvement based on an integrated systems module strategy within the Student Information System platform. Oversees relationship and support maintenance with college stakeholder offices.

Operational Leadership

Provides leadership and management, maintains accountability for Integrated Systems activities in conjunction with the Senior Director, and serves in their absence. Manages onboarding, supervision, and performance reviews for Integrated Systems team comprised of project administrators, functional analysts, and system specialists. Supports unit operations by providing supervision of staff and unit functions, services, programs, and resources. Ensures compliance with College and departmental strategic goals, enrollment management initiatives, regulations, policies, and procedures. Supervises staff by assigning and delegating tasks, providing direction, resolving work problems, communicating job expectations, following up on accountabilities, conducting training, and ensuring employee development through professional growth opportunities. Conducts annual employee evaluations and recommends pay increases, promotions, and other personnel actions, including administering disciplinary actions upon approval and in collaboration with the departmental leadership and Human Resources. Approves leave and authorizes overtime and expense reports, as appropriate. Participates in employee selection process.

Fiscal & Administrative

Assists as required in monitoring and compliance with department budget. Maintains confidentiality of student records and maintains personnel files and other sensitive information. Maintains required department operational documentation including contract, status reports, staffing reports, budget information, and other data. Recommends departmental policy and process changes accordingly.

Diversity, Equity & Inclusion

Develops and maintains strategic partnerships with diverse groups and communities. Partners strategically with Talent Acquisition to ensure the best Diversity, Equity & Inclusion practices are utilized in hiring that results in the hiring and retention of a diverse staff.

Helps to ensure the College meets its responsibilities in identifying problem areas and systemic concerns while reporting complaints alleging discrimination.

Takes responsibility for creating a welcoming, inclusive, and productive work environment where all employees feel valued and able to contribute to their full potential, regardless of their differences.

Other Duties and Responsibilities

Attend all department meetings and required trainings.

Usual Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts up to 10 pounds.

Working Conditions

Typical office and classroom environment.

Knowledge, Skills and Abilities: Knowledge of: Federal and state financial aid regulations; higher education records and registration administration; and higher education operations systems, particularly enterprise-wide student information systems and recruitment/outreach-oriented CRM systems. Skill in: Effective leadership practices; excellent verbal and written communication; project management; planning and organization; working within a budget; data preparation and data analysis; department specific systems as well as software such as Office Suite applications; proficiency in data presentation software for creation, publication, or presentation of graphics and tables; and customer service. Ability to: Apply management principles to practical situations within a single department or functional area; manage and accomplish results through delegation of accountability and responsibility to management staff; compile, track and analyze enrollment and financial data; develop and maintain effective working relationships with College associates and general public; maintain confidential and sensitive information; manage multiple assignments at once; provide administrative input and oversight; demonstrate flexibility; and effectively work with persons of varying cultures and diversity.

Minimum Qualifications:

• Bachelor’s Degree in Education, Administration, Student Personnel, or a closely related field.
• Three (3) years progressively responsible experience.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).