Enrollment Services Operations
75,000.00 - 75,000.00
The Assistant Director of Integrated Systems (IS) is a temporary
position responsible for various Academic Records, Admissions,
Financial Aid, and Registration platforms and integrations. The
person in this role serves as a member of the Enrollment Services
Operations Leadership Team. This individual will supervise a team
of project administrators, functional analysts, and system
specialists and is responsible for managing the framework that
supports applicant and student records, financial aid, and
registration systems. The Assistant Director of Integrated Systems
contributes to and leads projects to update, improve, and/or create
systems and processes designed to respond to governmental and
institutional requirements and/or improve the student experience.
The role will regularly troubleshoot and resolve discrepancies and
inaccuracies, exercise strong verbal and written communication
skills, as well as a focus on attention to detail.
Core Competencies Required
Professionalism, Managing Work, Continuous Improvement,
Customer/Student/Employee Focus, Collaboration, Leading Teams,
Delegation & Empowerment, Planning & Organization, Quality
ESSENTIAL JOB FUNCTIONS
Integrated Systems Process & System Management
Maintains a deep understanding of the ways in which the individual
parts of the Student Information System (SIS) work together, and
the way the SIS integrates with the other enterprise systems used
by the College. Plans and directs staffing and delivery of
services, with a strong focus on application, CRM, and student
information system functions and management. Assists with
departmental and College planning; develops, maintains, and
evaluates unit action plans to facilitate student access, success,
retention, and goal attainment from a systems perspective.
Implements continuous process improvement based on an integrated
systems module strategy within the Student Information System
platform. Oversees relationship and support maintenance with
college stakeholder offices.
Provides leadership and management, maintains accountability for
Integrated Systems activities in conjunction with the Senior
Director, and serves in their absence. Manages onboarding,
supervision, and performance reviews for Integrated Systems team
comprised of project administrators, functional analysts, and
system specialists. Supports unit operations by providing
supervision of staff and unit functions, services, programs, and
resources. Ensures compliance with College and departmental
strategic goals, enrollment management initiatives, regulations,
policies, and procedures. Supervises staff by assigning and
delegating tasks, providing direction, resolving work problems,
communicating job expectations, following up on accountabilities,
conducting training, and ensuring employee development through
professional growth opportunities. Conducts annual employee
evaluations and recommends pay increases, promotions, and other
personnel actions, including administering disciplinary actions
upon approval and in collaboration with the departmental leadership
and Human Resources. Approves leave and authorizes overtime and
expense reports, as appropriate. Participates in employee selection
Fiscal & Administrative
Assists as required in monitoring and compliance with department
budget. Maintains confidentiality of student records and maintains
personnel files and other sensitive information. Maintains required
department operational documentation including contract, status
reports, staffing reports, budget information, and other data.
Recommends departmental policy and process changes
Diversity, Equity & Inclusion
Develops and maintains strategic partnerships with diverse groups
and communities. Partners strategically with Talent Acquisition to
ensure the best Diversity, Equity & Inclusion practices are
utilized in hiring that results in the hiring and retention of a
Helps to ensure the College meets its responsibilities in
identifying problem areas and systemic concerns while reporting
complaints alleging discrimination.
Takes responsibility for creating a welcoming, inclusive, and
productive work environment where all employees feel valued and
able to contribute to their full potential, regardless of their
Other Duties and Responsibilities
Attend all department meetings and required trainings.
Usual Physical Requirements
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description. While performing duties of this job, the
employee regularly exhibits digital dexterity when entering data
into computer. The employee frequently sits for periods of time,
stands, and walks. Employee converses verbally or manually with
others in person as well as by telephone. Vision demands include
close, relatively detailed vision when focusing on computer screen.
Employee occasionally lifts up to 10 pounds.
Typical office and classroom environment.
Knowledge, Skills and Abilities:
Knowledge of: Federal and
state financial aid regulations; higher education records and
registration administration; and higher education operations
systems, particularly enterprise-wide student information systems
and recruitment/outreach-oriented CRM systems. Skill in: Effective
leadership practices; excellent verbal and written communication;
project management; planning and organization; working within a
budget; data preparation and data analysis; department specific
systems as well as software such as Office Suite applications;
proficiency in data presentation software for creation,
publication, or presentation of graphics and tables; and customer
service. Ability to: Apply management principles to practical
situations within a single department or functional area; manage
and accomplish results through delegation of accountability and
responsibility to management staff; compile, track and analyze
enrollment and financial data; develop and maintain effective
working relationships with College associates and general public;
maintain confidential and sensitive information; manage multiple
assignments at once; provide administrative input and oversight;
demonstrate flexibility; and effectively work with persons of
varying cultures and diversity.
- Bachelor’s Degree in Education, Administration, Student
Personnel, or a closely related field.
- Three (3) years progressively responsible experience.
- State Motor Vehicle Operator's License or demonstrable ability
to gain access to work site(s).