Service Desk Support Analyst (Reg FT)
- Employer
- Community College of Allegheny County
- Location
- Pennsylvania, United States
- Salary
- Salary Not specified
- Date posted
- Jan 6, 2023
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology
- Employment Level
- Administrative
- Employment Type
- Full Time
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Service Desk Support Analyst (Reg FT)
Position Title: Service Desk Support Analyst (Reg FT)
Department: Information Technology Svcs
Campus: Office of College Services
Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than January 23, 2023. The College cannot guarantee that application materials received after this date will be considered or reviewed.
Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.
Work Hours (for hourly positions): Tuesday - Thursday: 10:00 am - 6:00 pm; Friday; 8:00 am - 4:00 pm; Saturday; 7:00 am - 3:00 pm. Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.
Salary Grade: Admin 12 - $43,677
Job Category: Administrators
Employment Type: Regular Full-Time
Job Slot: 5995
Job Open Date: 1/6/2023
Job Close Date:
General Summary: Responsible for gathering information through various interactions, logging interactions in the ticket system, and provide first level support for all college users. Escalates unresolved requests.
Requirements: Bachelor's degree (preferred) in computer science, information science or a related field with at least one year related work experience or Associate's degree in computer science, information science or a related field and a minimum of two year related work experience. Responsible for providing technical assistance and support related to technical services, hardware, and software. Responds to interactions from college wide users to diagnose issues and document service requests. Experience with working in a contact center, ITSM system, Windows and Apple environments, Microsoft Office, Email, printing, Blackboard, VoIP, remote support tools, and collaboration tools is desired. This position will be required to report to any CCAC location to provide the necessary support. This position will be required to report to any CCAC location to provide the necessary support. This position's schedule is Tuesday through Saturday.
Duties:
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.
Vaccination: Effective November 1, 2021, as a condition of employment, all new employees of Community College of Allegheny County must be fully vaccinated against COVID-19 and provide proof of their vaccination or have received an approved exemption to be an employee. Prospective employees who are offered a position can request an exemption from this vaccine requirement for religious or documented medical reasons. Exemption requests will be reviewed for approval on a case-by-case basis by the Office of Human Resources.
To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1209
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