Systems Administration Manager, IT

Application instructions are located at the bottom of the page. Please apply directly through the University of Montana's career portal UM Jobs at https://umjobs.silkroad.com/ for positions at the University of Montana – Missoula, University of Montana Western (Dillon), and Helena College. Do not apply through Indeed.com or use easy apply through Indeed.com * .



Systems Administration Manager, IT



The University of Montana invites applications for a Systems Administration Manager for IT. Reporting to the Executive Director of Cyber-Infrastructure in UM IT, this position is responsible for managing the daily operation of the university's Systems Administration group. The group provides server and storage operation and support services for enterprise information resources including but not limited to the multi-campus Banner Information System, e-mail systems and services, robust VMware environment, and many different services provided by the team. This position requires three key traits in order to continue pushing UM IT forward: management skills, project management, and familiarity with information security. This position will be expected to lead, manage, and prioritize projects for the Systems Administration group.

Essential Functions include but are not limited to:

• Mentoring and supervising a staff of professional Linux and Windows systems administrators and provides regular feedback and conducts performance reviews to staff.
• Conducts professional evaluations, determines staff duties and responsibilities, determines staff priorities, and schedules unit activities to meet customer commitments and obligations.
• Recruits and hires new employees, initiates and implements discipline and terminates employees as necessary.
• Manages and prioritizes schedule for project tasks and the work schedule and assignments of designated staff.
• Work directly with IT leadership to establish appropriate security policies to satisfy developing Information Technology "compliance" requirements by recommending standards, best practices, and guidelines.
• Protects UM enterprise systems by implementing disaster recovery and back-up procedures and information security and control structures.
• Provide technical assistance to UM IT Security Officer in investigations of possible data security violations and compromises as needed.
• Research industry trends and developments in server and storage architecture.
• Planning, design, implementation and maintenance of central “production” and “development/test” server and data storage environments.
• Responsible for leading, planning, organizing, directing and overall management of multiple complex technology-based projects.
• Assist stakeholders to clarify the business challenge/objectives and set the scope of the projects.
• Will define and implement a project approach and deliverables to most efficiently and effectively meet project objectives and stakeholders needs.
• Set, deliver, and meet project deadlines

This position will supervise a group of employees that consists of eight technical staff members and will have complete independence over decision making authority regarding performance and employment relationship matters.

The positions that will be supervised are:

• Computer Software Engineer/Sys I
• Computer Software Engineer/Sys II
• Computer Software Engineer/Sys II
• Computer Software Engineer/Sys II
• Computer Software Engineer/Sys II
• Net_Comp Sys Admin/I
• Net_Comp Sys Admin/II
• Net_Comp Sys Admin/III

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

Position Details

• Position is full-time, 1.0 FTE, MUS Contract and includes a comprehensive and competitive benefits package including insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
• Salary for this position is $70,000 per year commensurate with qualifications.

Required Qualifications

• A degree in a related field and seven (7) years of progressively responsible experience, including two (2) years managing a staff of two or more employees within an enterprise Information Technology environment utilizing current server and storage technology.
• This position requires advanced computer skills, an ability to maintain confidentiality due to contact with sensitive documents, flexible work schedule, organizational skills, written and verbal communication skills, and composure to handle stressful work-related situations without benefit of immediate supervision.
• Strong interpersonal skills with the ability to work effectively with faculty, staff and students from a variety of diverse backgrounds
• Ability to effectively and credibly communicate with campus members, team members, collaborators, and student staff with sensitivity to the level of technical communication appropriate to the task and audience
• Experience supporting servers running one or more Linux operating systems such as: Red Hat/CentOS, Ubuntu, and Scientific Linux
• Strong foundation in systems administration principles, including systems automation, change management, capacity planning, documentation, etc.
• Experience leading technology implementation projects
• Experience in developing and deploying project best practices, policies, procedures, and processes.
• Demonstrated experience in project team management
• Excellent troubleshooting skills and customer service.
• Experience with system monitoring and monitoring tools
• Demonstrates a proficiency to work with other Linux and Windows Servers administrators
• Demonstrates a proficiency to learn and adapt in rapidly changing environment
• Demonstrates a proficiency to maintain legacy hardware and software
• High degree of initiative and ability to work with little supervision
• Experience with enterprise backup solutions
• Experience with virtualization and working with virtualized servers
• Familiarity with project management methodologies, change management processes, and ITIL methodologies

Preferred Qualifications

• Higher Ed or Public sector cyber security and network ops/engineering experience
• Familiarity in a university enterprise environment with knowledge of regulations, protocols, and data use requirements affecting technology, such as HIPAA, FERPA, etc.
• Demonstrated professional working knowledge of identified IT applications and services (Examples of but not limited to: Banner offerings, E-mail packages and utilities, and security tools).
• Demonstrated time management and organizational skills.
• Demonstrated, proven troubleshooting abilities.
• In-depth knowledge and experience planning and executing large, phased technology rollouts
• Experience with multiple PM methodologies (Waterfall, Agile, etc..)
• Advanced working technical knowledge of Linux operating systems: RHEL required; CentOS, Ubuntu, FreeBSD preferred.
• Understanding of core enterprise services; Active Directory, DNS, DHCP, Firewalls
• Advanced knowledge of local area network administration, fiber, and working knowledge of TCP/IP, DHCP, and DNS.
• Advanced knowledge of managing backups with CommVault or other enterprise level backup software across a variety of storage media
• Advanced working technical knowledge of network, PC, and platform operating systems, including Microsoft Windows Server (2003 thru 2016).
• Experience documenting and maintaining configuration and process information.
• Very strong customer service orientation.
• Ability to present ideas and solutions in user-friendly language.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals.
• Ability to conduct research into hardware and software issues and products as required.
• Ability to lead and motivate cross-functional and interdisciplinary teams to achieve strategic goals.
• VMWare experience
• Nagios or Zabbix system monitoring experience
• ITIL Foundation certification
• Project management certification (CAPM, PMP, Project+)

About UM and the Department of IT

The University of Montana is flagship, research-intensive R1 institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere.

Information Technology (IT at UM) provides computing, network, and telecommunications infrastructure, supports enterprise level software, and offers a range of technology support services for the Missoula campus. The organization also coordinates with the other Montana University System campuses, the local community, and the State of Montana to ensure consistency of offerings and policy. IT at the University of Montana is led by a Chief Information Officer (CIO), who reports to UM's President and sits on the President's cabinet and council of vice presidents.



To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

• University of Montana
  • Video: Mission First, People Always
  • UM on YouTube
• City of Missoula
  • Video: There's This Place
  • Destination Missoula
  • Missoula Area Chamber of Commerce
• The State of Montana
  • Visit Montana

Criminal Background Investigation is required prior to Offer of Employment.
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference.
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law.
References *References not listed on the application materials may be contacted; notice may be provided to the applicant.
Testing Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions.

E mployment Eligibility. All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Must be eligible to work in the United State upon hire. Sponsorship is not available for this position.

How to Apply

Priority Application Date : Open Until Filled

Complete applications received by this date will be guaranteed consideration. To receive full consideration, candidates are required to submit all of the following materials.

Please submit the following application materials** via the UM Jobs portal and by clicking "New Resume/CV" button. Please do not apply through Indeed.com*.

• Letter of Interest- addressing the stated required skills for the position
• Detailed resume- listing education and describing work experience
• Three (3) professional references- Names and contact information

* Applying through Indeed.com or easy apply through Indeed.com may result in submission of an incomplete application. Applications may be removed from full consideration if they are not complete with materials listed above under the "How to Apply" section. It is the responsibility of the applicant to ensure complete application materials are submitted and received by the date listed above.

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular