Student Services Coordinator

Salary:                Commensurate with experience
Benefits:            Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents.  Details at www.duq.edu/benefits
Location:          School of Pharmacy
Position Status:        Full-time                                             
Hours:                      Varied
Position Number:  002660/30-339                  
FLSA Status:          Non-exempt  
POSITION SUMMARY:
The Student Services Coordinator supports the Office of Student Services. This individual is responsible for coordinating student events and serving as the primary contact for the Office of Student Services. Work assignments are received with only broad statements of objectives and are performed under general supervision. This position requires extensive contact with students, staff, faculty, parents and the public. Work is done with considerable independence within established policies and guidelines and reviewed by superiors through reports, conferences, and observation of results. The position reports to the Associate Dean for Student Services

As a condition of employment, Duquesne University requires all new employees —full-time and part-time, including adjunct faculty—to get a COVID-19 vaccine and provide proof of their vaccination upon commencement of employment.

New employees requesting a religious or documented medical exemption from the vaccine must complete and submit a Duquesne University exemption request form for review and approval. To receive the appropriate exemption request form, contact hrservices@duq.edu. Employees with approved exemptions will be required to be tested on a regular basis.

DUTIES AND RESPONSIBILITIES:

Independently manages, plans and participates in School of Pharmacy events, such as Cosmas & Damian Feast Day Celebration, the Pharmacy Advocacy and Professional Development Class Trip, Market Square Health and Wellness Fair, and the Substance Use Disorder Awareness program.

Arranges appointments with Capitol Hill legislators as part of the annual Advocacy and Professional Development Class Trip to Washington, D.C.

Assists with planning of freshmen and first professional year pharmacy school orientations and White Coat Ceremony.

Processes student travel requests and reimbursements.

Runs monthly reports for Student Organization budgets that are housed at the University for each advisor.

Assists with annual Student Organization audits.

Serves as primary interface and point of contact between the Office of Student Services and its faculty, staff, students, other departments of the University, and external constituents.

Maintains and updates the Professional and Graduate Student Canvas site to include student intern employment opportunities and other announcements; sends approved email blasts to the appropriate parties.

Diffuses potentially difficult situations that may arise when dealing with student and parent situations before they escalate.

Responsible for general correspondence, including confidential matters.

Exercises tact, discretion, and confidentiality in the processing of sensitive material.

Maintains School of Pharmacy Master List and Class Rosters.

Coordinates the submission and tracking of student pharmacist intern and pharmacist licensure applications.

Prepares reports as necessary for the School.

Serves as the liaison between the student organizations and their advisors to the Associate Dean for Student Services.

Manages student organization event planning activities and monthly reports; assists in the preparation of annual reports to the School and University.

Records Student Advisory Council minutes.

Approves student organization fundraising activities and events.

Provide reports in the format requested, including but not limited to financial reports and budgets, enrollment statistics, technology inventory, and information for the school annual reports (webform & excel spreadsheet), etc.

Provide regular updates and maintain a current section of the school’s intranet; the school website (by submitting updates to the Marketing Manager); and the department’s annual calendar

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree in a related field from an accredited institution.

3-5 years of relevant work experience.

Preferred qualifications:

Prior experience working in higher education.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Knowledge of administrative practices and techniques.

Ability to establish and maintain professional, effective working relationships with students, faculty, staff and University personnel.

Ability to prepare and maintain complex administrative records for the Student Services Office and the School.

Ability to work independently on important and confidential assignments and administrative tasks.

Ability to handle high-level secretarial/administrative work including composing effective and accurate correspondence, efficient problem solving and communication skills.

Strong computer skills, including knowledge of the MS Office Suite; knowledge of Banner is desired.
 
Ability to meet deadlines.

Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission.  Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.  The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit.  Duquesne University is Catholic in mission and ecumenical in spirit.  Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.