Director of Client Technology Services

The Director of Client Technology Services (CTS) provides primary user technology support for the university. The position serves as the primary point of contact for customer service for most university clients and as the conduit to services provided by other Information Technology Services (ITS) departments. The position provides oversight for the operation of the ITS Help Desk, support of desktop software, first-level telephony support, first-level support for specific applications, and first-level learning management system support. The department staffs computer labs, manages the student technician program, supports special events, and works with other units to address special technology requirements. This is a leadership position requiring a broad range of planning and management skills, some technical knowledge, and strong communication and collaboration skills.

The director reports to the Associate Vice Chancellor of Information Technology and Deputy Chief Information Officer (Deputy CIO). The director works with the leadership of Information Technology Services (ITS) to provide the end-user technology support required to fulfill the university's mission and provides infrastructure support for other departments within the division