Technology Specialist

Technology Specialist


Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Primary Duties and Responsibilities:

Job Title: Technology Specialist

Department: Information Technology

Reports to: Director, IT Support Services

Status: Full-Time, Benefit Eligible

Location: Mesa Campus

Position Summary: The Technology Specialist provides computing services and support to the Benedictine University community. Working independently from our Mesa campus location, but with remote backing from our Lisle campus IT team, the Specialist provides a range of technical services, including basic to advanced troubleshooting and resolution for client computing, classroom AV, peripherals, image/software support, enterprise desktop management, mobile device support, and building a working relationship and communication foundation with the Benedictine community.

Further, the Specialist will work with IT leadership to foster and follow best practices for the University’s technology support, including security focused enforcement and compliance. The position will work with students, faculty and staff, as well as technology vendors, to maximize opportunities in advancing technology functionality and adoption in offices/classrooms/labs.

Duties are performed in a highly customer orientated organization, where the exercise of excellent customer service, and ability to operate independently on-site, while maintaining remote teamwork and relations are paramount. The employee is expected to exercise considerable initiative and judgment in planning and organizing work, carrying out the work process and modifying plans to meet unexpected situations.

Essential Job Responsibilities:

1. Serve as technology resource, completes problem solving, and provides technical assistance across all on-site Mesa campus buildings, including remote assistance with Lisle campus location. Exercise considerable initiative and judgment to ensure client responsiveness and service-level agreement (SLA) accountability through outreach and proactive responsiveness to support tickets with service management system and manage overall Mesa Campus technology needs.
2. Complete installs, updates, and repairs of University owned software and client computing devices.

3. Assist in the acquisition and inventory of all University owned technology for the Mesa campus.

4. Work with vendor support contacts to resolve technical service calls for all computers, printers, network devices, and other peripherals to ensure they are serviced on a timely basis.

5. Establish and provide on-going administration for classrooms, space, and event-based support.

6. Assist the Department of Information Technology in the coordination of technology objectives, processes, and decision making.

7. Lead and guide work of student employees assisting with client computing and AV support. Responsible for tracking and verifying their time sheets hours.

Other Functions:

Participate in IT Change and Project Management processes.

Assist in software licensing inventory.

Assist in helpdesk support tickets and questions remotely to Lisle campus as needed.

Participate in technology related projects and as IT representation as needed.

Collaborate with the network administrator to resolve network connectivity issues for network switches, wireless access points, servers, printers, and workstations.

Perform other job-related duties as assigned.

Required Qualifications:



Minimum Job Requirements:

Education: Bachelor's Degree or equivalent preferred

Experience: Minimum two-year full-time experience in the support of technology.

Specific Skills: The ability to install, configure and upgrade operating systems and other software necessary for the university’s business and educational needs. The ability to install, configure, assemble and repair computers, monitors, and peripherals such as printers and related hardware; Troubleshooting and solving hardware and software problems; Instructing users on new or upgraded computer applications and hardware; using initiative and independent judgment within established guidelines and procedures; organizing own work and the work of assigned student workers, setting priorities, meeting critical time deadlines; and communicating effectively with co-workers, subordinates, superiors, and vendors.

Specific Knowledge, Licenses, Certifications: Experience with current Windows and MacOS operating systems. Any equivalent combination of experience and additional education that provides the knowledge, skills, and abilities to perform the essential functions of this job. Possess a general understanding of data communication equipment and cabling. Possession of a valid Driver’s License. Customer service and communication skills.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crawl or crouch. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Use of computer screen. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The following of campus specific guidelines for pandemic protocols are required.

Travel (If applicable): No

Supervisory Responsibility (if applicable): Expected to train, guide, and lead the work of Mesa campus IT student employee(s). Responsible for verifying the accuracy of time sheets submitted by student employee(s).

Working Conditions: General Office conditions. May operate university carts/vehicle on occasion.

Training: As a University employee you are required to complete all University-specific and/or OSHA related training to fulfill your job duties. Specific training will be conducted online or in person. Employees must complete all trainings required by Benedictine University.

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required.

Benedictine University is an Equal Opportunity Employer.