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Assistant Vice Chancellor for Outreach, Communication and Consulting

North Carolina State University
North Carolina, United States
Salary Not specified
Posted Date
Jan 3, 2023

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Assistant Vice Chancellor for Outreach, Communication and Consulting, Office of Information Technology

Posting Information
Posting Number: PG192217EP
Internal Recruitment:No
Working Title: Assistant Vice Chancellor for Outreach, Communication and Consulting
Anticipated Hiring Range: $140,000 - $160,000
Work Schedule: Monday - Friday 8-5 and other times as needed
Job Location:Raleigh, NC
Department: Office of Information Technology

About the Department:

The Office of Information Technology
NC State's Office of Information Technology (OIT) provides campus-wide computing, information and communication technology services in support of the university's academic and administrative goals.Its mission is to provide nimble, effective, efficient and collaborative IT services, solutions and strategies in a timely and helpful manner that assist the university, state and nation in achieving their strategic goals.

Outreach, Communications and Consulting is a unit of the Office of Information Technology. The unit coordinates a wide range of activities and provides training, consulting, media production, portfolio/project/process management, IT accessibility and information news services to enhance the use of technologies. The unit acts as a liaison to foster engagement and open communication between OIT and the NC State community it serves.

Essential Job Duties:
The Assistant Vice Chancellor provides oversight, strategic leadership, planning, organizing and project management for the university, Office of Information Technology, and the Outreach, Communications & Consulting (OCC) unit. The unit serves the entire university and consists of the following groups:

• Education & Outreach
• Google Service Team
• Information & News Services
• IT Accessibility
• Portfolio, Project & Process Services
• WolfBytes Video Production

Key responsibilities include training & education oversight for central IT functions, communication and digital media oversight for OIT and service offerings, compliance with university digital accessibility standards, portfolio/project & change management services for large multi-unit IT efforts, coordination of disaster recovery/business continuity planning for OIT, IT strategic planning, campus engagement/liaising across the university for IT, and OCC unit leadership, including staff management and budget. The position also takes on leadership of various projects on behalf of the campus and OIT, such as campus IT strategic plan development and implementation of revised IT governance processes.

Support the strategic efforts of IT on campus - Provide leadership, in conjunction with the CIO and other members of the OIT leadership team for the campus IT community and OIT through promotion of principles, goals and strategies set out by the IT Strategic Plan. Help set priorities within OIT and coordinate assessment. E.g. Provide leadership in IT governance planning, serve as liaison for Google Service Team leadership and IT leadership, serve on multiple project steering teams, etc.

Expand campus engagement with OIT – Oversee communication of OIT services, training, web presence and marketing to support the university and its mission. In conjunction with other units, consult regularly with key campus stakeholders to foster engagement and open communication as well as compliance with policies. Coordinate and plan regular IT community events to ensure university wide campus interaction and communication among IT groups and units.

Educate and raise awareness on campus of critical IT issues – Continue to focus training and awareness on critical campus needs supporting the mission including cybersecurity and campus-wide business tools. Expand and improve communications about IT services to help campus learn about how OIT and other IT units can support their needs. Serve on campus committees and workgroups, acting as a liaison between OCC, OIT and the university while promoting university goals and values.

Community outreach - Share knowledge and expertise with the broader community, extending the outreach and engagement model for which NC State is known. As appropriate, serve on EDUCAUSE and other professional organization committees, provide workshops and presentations, and assist with UNC CAUSE. Encourage OCC staff to share their skills and expertise with those outside of NC State through speaking at conferences, assisting professional organizations through leadership roles, etc.

Provide leadership for OCC – Provide a range of leadership, high-level planning, direction, mentoring and management activities for OCC to help staff carry out their mission among the various projects, services, and operational duties. Encourage and support their professional development. A detailed summary of the functions within OCC consists of:

•Education and Outreach (3 FTE)
• Coordination of OIT's participation and presentations for events such as orientations and campus outreach.
• Creation and delivery of custom workshops as resources and expertise allow.
• Provision of instructional design and content development for programs and communications

Information and News Services (2 FTE)

• Provision of strategic communications and marketing for OIT projects and services
• Lead internal communications with regular news and information; annual reports; OIT homepage and news content oversight; etc.
• Coordination of community engagement and outreach activities

Google Service Team Leadership (1 FTE)

• Ownership of the Google Workspace service for the university
• Oversight of the cross functional team that manages the service

IT Accessibility (1.5 FTE)

• Review of IT purchases for accessibility
• Maintenance and provision of services that facilitate an accessible environment
• Provision of training of the university community to maintain and increase awareness of need for accessible digital services
• Creation and maintenance of campus partnerships to maintain compliance

Portfolio, Project and Process Services (4 FTE):

• Portfolio & Project Management
• Provision of portfolio and project management services across the Office of Information Technology (OIT) division, especially for complex, cross-unit projects.
• Creation and maintenance of standardized project management guideline/processes and tools
• Coordination of project process reviews for the effective use of people, processes and technology across OIT

Business Capability and Process Automation

• OIT Change Management – coordinates the change advisory board/change management processes

Business Continuity and Disaster Recovery

• OIT Continuity Services – develops and maintains a framework for the IT resiliency plan; coordinates the IT resilience program

WolfBytes Video Production Services (3 FTE)

• Provision of wide variety of video production services to the university community
• Live streaming, video filming, production, editing and podcasting services
• Oversight and maintenance of local origination stations
• WolfBytes TV and Radio stations delivered via streaming, over the top apps and on WKNC 88.1 HD3
• Training for student staff

Other Responsibilities:

• Perform other duties as assigned by the VC for Information Technology.


Minimum Education and Experience:

Requires a relevant post-Baccalaureate degree with a minimum of three (3) years or greater of related professional experience, or a relevant undergraduate degree and a minimum of five (5) years or greater of relevant experience may be substituted for the advanced degree.

Other Required Qualifications:

• Strong leadership skills with the ability to attract, motivate, mentor, and develop a high performing work team and foster a diverse and inclusive work environment.
• Ability to understand technology training, strategic communications planning, IT accessibility, project and portfolio management.
• Demonstrated ability to troubleshoot and resolve both technical and organizational problems in a large multifaceted environment.
• Exceptional interpersonal and communication skills.
• Proven ability to build collaborative partnerships with leaders, campus partners, and external constituents.
• Demonstrated ability to assess operations and initiate new approaches and strategies.
•Proven strong facilitation, management, and negotiation skills.

Preferred Qualifications:

• Bachelor degree and additional graduate level education or relevant professional certification is desirable.
• Five or more years of experience in technology advocacy and user services management.
• Experience in a complex higher education environment is highly desired.

Required License(s) or Certification(s): N/A
Valid NC Driver's License required: No
Commercial Driver's License required: No
Recruitment Dates and Special Instructions
Job Open Date 11/11/2022
Anticipated Close Date Open until filled.
Special Instructions to Applicants
Inquiries and nominations are invited and may be directed to:

Justin Lang, director, NC State Executive Search Services, at (919) 513-1963 or
Jennibeth Brackett, executive recruiter, NC State Executive Search Services, at (919) 268-2861 or
David Howard, committee chair and senior director of academic technology, Digital Education and Learning Technology Applications (DELTA), at

Confidential review of applications will begin in January 2023, and will continue until the position is filled. Candidates should submit an application online at (position #00109683) and provide a curriculum vitae, cover letter, and the names and contact information of three references. References will not be contacted without prior knowledge and approval of candidates.

How to Apply
General inquiries and nominations can be sent directly to NC State Executive Search Services: Frank Barragan, at (919) 515-4365 or or Justin Lang, at (919) 513-1963 or or Jennibeth Brackett, at 919- 268-2861 or
Confidential review of applications will begin immediately, and will continue until the position is filled. Candidates should provide a resume or curriculum vitae, cover letter, and the names and contact information of three (3) references. References will not be contacted without prior knowledge and approval of candidates. These materials may be submitted online at

Position Details:
Position Number: 00109683
Position Type: SAAO Tier II
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment: 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Is this position partially or fully funded on ARRA stimulus monies? No
Department ID 514001 - Outreach, Comm & Consulting

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

About NC State
At NC State, we create prosperity for North Carolina and the nation. We value diversity, equity, inclusion and justice. We began as a land-grant institution grounded in agriculture and engineering. Today, we're a pre-eminent research enterprise that excels across disciplines.

NC State is a powerhouse in science, technology, engineering and math. We lead in agriculture, education, textiles, business and natural resources management. We're at the forefront of teaching and research in design, the humanities and the social sciences. And we're home to one of the world's best colleges of veterinary medicine.
Our more than 37,000 undergraduate and graduate students learn by doing.They pursue original research and start new companies.They forge connections with top employers and serve communities local and global.Through it all, they enjoy an outstanding return on investment.

Whether it's Princeton Review ranking NC State among the nation's best values for universities, Money magazine naming it the No. 1 best college for your money in North Carolina, or U.S. News & World Report ranking NC State among the top 10 best values in public higher education, the university has many reasons to be proud. We're also No. 2 in the country for research commercialization among U.S. universities without a medical school.

Each year, NC State adds $6.5 billion to the statewide economy, equivalent to creating more than 90,000 new jobs. That represents a significant return on investment for the citizens of North Carolina in the form of research advances, innovative technologies, successful companies, skilled graduates and new jobs waiting for them.

Our 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow's challenges. Together, they forge powerful partnerships with government, industry, nonprofits and academia to remake our world for the better. We expect everyone to give of their talents, skills, time and effort to make NC State an environment of inclusive excellence for all.

About Raleigh and North Carolina:

North Carolina's rapid growth makes the state a diversity leader and top spot for young professionals and families. Raleigh reflects statewide growth as a city on the rise:

● No. 2 among the best places to live in the U.S. (U.S News & World Report, 2021)
● No. 5 among the best-performing economies in the U.S. (Milken Institute, 2021
● One of America's top 10 recession-resistant cities (Smartasset, 2020)
● Among the top 10 "Best Cities to Move to Right Now" (Curbed, 2020)

With Durham and Chapel Hill, the capital city anchors the Research Triangle, a national hotspot for high-tech enterprise. The region's top companies — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — rank among the country's best employers. NC State also maintains strong agricultural partnerships with Bayer, BASF and Syngenta, companies that lead the way in hiring new NC State graduates.
Celebrating its 135th year in 2022, NC State continues to make its founding purpose a reality. Every day our career- ready graduates and world-leading faculty make the fruits of learning, discovery and engagement available to people across the state, throughout the nation and around the world.


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