Exhibit Services Manager: Operations and Logistics

Exhibit Services Manager: Operations and Logistics

Job no: 530526

Work type: Officer of Administration

Location: Eugene, OR

Categories: Administrative/Professional, Admissions/Financial Aid/Enrollment Management

Department: SSEM Continuing and Professional Education
Appointment Type and Duration: Regular, Ongoing
Salary: $45,000 - $55,000 per year
Compensation Band: OS-OA05-Fiscal Year 2022-2023
FTE: 1.0

Application Review Begins

October 31, 2022; position open until filled

Special Instructions to Applicants

Please submit a cover letter, resume with educational and professional experience, and contact information for 3 professional references with your online application.

Department Summary

University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.

Through CPE's mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).

Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.

Position Summary

The Exhibits and Corporate Engagement Department is a core service area within Conference Services responsible for exhibit and sponsorship sales, and the associated fulfillment and management functions, for contracted events and meetings. The department also facilities and supports the fulfillment of operations and logistics duties across other core service areas during pre-planning and onsite deployment. Members of this department deliver a full range of services that include, but are not limited to, sales and outreach, sales database maintenance and expansion, sponsorship and branding opportunities definition and fulfillment, web-based application/contract development, website content definition and maintenance, floor plan development and management, digital and print collateral definition and design, communication development, email/phone customer service, client relations, and onsite logistics.

The position of Exhibit Services Manager: Operations and Logistics Lead is a key member of the Exhibits and Corporate Engagement area within Conference Services, functioning as a primary client liaison for the fulfillment of exhibit and sponsor-related needs.

The Manager collaborates with other managers to help lead the project team in the delivery of exhibitor/sponsor customer service, external planning communications, data management, floor plan development, exhibit/sponsor staff registration, web-based tools (defined by Conference Services IT team), and onsite sales.

In addition, the Manager assists with logistics and operations across service areas, working with vendors and other external stakeholders, for the successful installation and operation of events from pre-planning to onsite fulfillment. The Manager also participates in the design phase of signs, structures, and graphic installations and manages the content development and ordering process for internal and external partners.

The ideal applicant will be well-versed in the tradeshow events industry and related operations will be knowledgeable in sub-contractor and client relations, and will be comfortable interfacing with suppliers, facility contacts, and general service contractors.

The Exhibit Services Manager supervises student and temporary staff utilizing strong leadership skills to direct cross-service area work teams in relation to specific project delivery. This position requires travel 8-30 nights per year to event locations.

The Exhibit Services Manager: Operations and Logistics Lead reports to the Director of Conference Services.

Minimum Requirements

• Bachelor's Degree or equivalent. (May substitute four years of experience in an appropriate meeting planning/events industry position.)
  
• Two years of experience in the following areas:
  - Events and meetings industry
  - Project management
  - Client representation
  
  Professional Competencies
  
  
• Excellent oral and written communication skills.
  
• Experience in team leadership and employee supervision.
  
• Ability to lead teams in the management of multiple tasks on varying timelines.
  
• Ability to travel up to 30 nights per year to event locations nationally.
  
  Preferred Qualifications
  
  
• Experience leading or participating in an events team focused on exhibit sales and tradeshow fulfillment from project inception through onsite deployment.
  
• Experience managing suppliers, such as General Services Contractors in the tradeshow industry.
  
• Meetings certification or relevant coursework.
  
  FLSA Exempt: Yes
  
  All offers of employment are contingent upon successful completion of a background inquiry.
  
  University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see: https://hr.uoregon.edu/uo-covid-19-vaccination-requirement-employee-process.
  
  The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.
  
  The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
  
  UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.
  
  In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
  
  
  
  To apply, visit https://careers.uoregon.edu/en-us/job/530526/exhibit-services-manager-operations-and-logistics
  
  
  
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